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Casa Velas Boutique Hotel – reviews, photos

4.5 of 5
Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Hotel amenities
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Casa Velas Boutique Hotel
Ranked #2 of 113 hotels in Puerto Vallarta
5.0 of 5 stars 600 Reviews
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600 reviews from our community

What travellers say about this hotel
  • Beach Club(176)
  • Room service(49)
  • Golf course(48)
  • Plunge pool(39)
  • Very nice(32)
  • Lobby bar(18)
  • Sister resort(17)
  • Shuttle ride(15)
  • Other guest(13)
  • Wait staff(13)
Traveller rating
    508
    48
    20
    16
    8
Only show reviews for Family (25) | Couples (436) | Business (15)
Date Rating
Sault Ste. Marie, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Our Home Away From Home”
5 of 5 stars Reviewed 10 February 2012
2
people found this review helpful

My wife and I have just returned from our first stay at Casa Velas, our new home resort. We have been owners at Velas Vallarta since 2006 and 2 years ago took up their offer to switch over to Casa Velas. Best decision we could have made. The personal service, attention to detail, quiet and relaxing atmosphere of this much smaller Boutique Hotel is far superior to it's sister resort. Plus you still have the option of all Velas has to offer if you wish. Much has been said in other reviews so I won't repeat all Casa Velas has to offer, other than to say it's all true. From the time you step out of the shuttle and are greeted at the lobby door, be prepared to feel that your being there matters. Casa Velas management can be proud of their staff, for they are the ones who make your stay truly unique. If you're looking at staying here, do yourself a favour and make the choice. You won't be disappointed.

Travel Tip. Casa Velas provides free shuttle transportation from and to the airport. Contact the concierge at concierge@hotelcasavelas.com and provide them with your arrival information. They will arrange transportation to the resort through VIP Services and provide you with instructions on what to do once you exit customs.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask R0DSMITH about Casa Velas Boutique Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, General Manager at Casa Velas Boutique Hotel, responded to this review
20 February 2012
Dear guest:
As General Manager of Casa Velas Hotel Boutique I really want to thank you for taking the time of sharing your comments at Trip Advisor and for giving us the opportunity of being your host in your holidays.
Thanks to this kind of comments we are now known as the best place for couples retreats in Puerto Vallarta.
We hope to see you soon in your home away from home in a near feature so you can enjoy gorgeous sunsets at the Beach Club, I’m sure the concierge team l will be delighted to arrange your transportation again.

Once again thank you for sharing your memories and experiences, we look forward to your next visit to exceed your expectations.


Regards,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morgan Hill, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Best Staff Ever”
5 of 5 stars Reviewed 8 February 2012
3
people found this review helpful

My husband and I visited Puerto Vallarta in January and stayed at this amazing hotel. I can't say enough about how wonderful this place is. The grounds are absolutely incredible. The pond in the front of the hotel even has turtles and the indoor grounds have peacocks! The inside lobby has a mesmorizing indoor fountain/pool. The room we stayed in had a little private pool on the balcony. And since it is an adults only hotel, it was so peaceful and quiet. But what really stands out is the staff. They literally tend to your every need. They seem to know where you are at all times - on or off the property. This way they know when to clean your room during the day and turn your bed down in the evening. They are very unobtrusive, yet attentive at the same time. The restaurants are top notch as well, as you have access to their other neighboring hotels and beach club. Be sure and try the spa during your stay! I highly recommend Casa Velas for anyone wanting to be pampered with great food, service peace and quiet.

Room Tip: The second floor is most convenient to everything.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by Lebrat for Puerto Vallarta
Ask Lebrat about Casa Velas Boutique Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, General Manager at Casa Velas Boutique Hotel, responded to this review
20 February 2012
Dear guest,

Thank you very much for taking the time to share your thoughts in this forum. We really appreciate your participation.
We feel flattered for the fact that your experience at Casa Velas was worth it minutes of your valuable time to share your experiences.
We are very happy to know that we met your expectations and that you enjoyed our service.
We are pleased to know that you also enjoy the food, We know that some of our guests are not used to rich and spicy food and for this reason we offer healthier and lighter alternatives in our menus.

Thank you again for your comments and we hope to see you back in your home away from home to try our new menus.
Regards,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Paradise!”
5 of 5 stars Reviewed 31 January 2012
6
people found this review helpful

I recently took my Mom here on her first "all-inclusive" trip. We picked Casa Velas because it was a smaller resort. Well, my Mom is now officially spoiled! She thought it was the most beautiful place she had ever been-and I must agree it is beautiful! The grounds are spectacular and immaculate, our room was clean and spacious and the staff were wonderful. The pool is big (it does need a little tile work) and the restaurant was delicious. Thank you to all the amazing staff who made our stay so comfortable and for making my Mom (and me!) feel safe and pampered! Jorge, Lourdes, Edgar, Ricardo, Felix, Fredy, Benny (I know I am forgetting some names), you all made our stay unforgettable and we can't wait for our next visit!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask morrisAlberta about Casa Velas Boutique Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado, United States
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“A Great Surprise!”
5 of 5 stars Reviewed 30 January 2012
3
people found this review helpful

We check in here not knowing what to expect. It was on a golf course, not on the beach and sometimes all inclusives can be quantity and not quality. This was NOT the case. From the beginning the welcoming experience was right on. Our room was spacious and clean. Every terrace has a dipping pool that was a treat after being all day at the pool. The food was special and excellent variety. No buffets, thank goodness! The staff was over the top, could never do enough. Lots of warm smiles. We used the spa lots, massages and facials were some of the best we have had and very reasonable. I would highly recommend the place to stay if you want an adult only place that is a little on the low key side of things. Can't wait to go back!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Andrew K about Casa Velas Boutique Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Staff”
5 of 5 stars Reviewed 30 January 2012
3
people found this review helpful

Others have shared what an attractive property this is. I want to emphasize how much the wonderful staff puts this place over the top. They all seem to be very happy to be working there everyday and it comes across. A great experience and we will be back.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask callee11 about Casa Velas Boutique Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Casa Velas Boutique Hotel

  • Casa Velas Boutique Resort
  • Casa Velas
  • Hotel Casa Velas Boutique
Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Price range (per night):* INR12,762 - 24,521

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