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Westin Resort & Spa Puerto Vallarta – reviews, photos

4.0 of 5
Paseo de la Marina Sur #205, Puerto Vallarta 48354, Mexico
Hotel amenities
Westin Resort & Spa Puerto Vallarta
Ranked #24 of 113 hotels in Puerto Vallarta
4.0 of 5 stars 649 Reviews
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649 reviews from our community

What travellers say about this hotel
  • Pool area(41)
  • Very nice(40)
  • Cab ride(21)
  • Royal Beach club(21)
  • Great view(15)
  • Lounge chair(12)
  • Palm trees(12)
  • Main restaurant(10)
  • Cruise ship(10)
  • Friendly and helpful(9)
Traveller rating
    247
    223
    95
    58
    26
Only show reviews for Family (86) | Couples (231) | Business (32)
Date Rating
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“I wouldn't think twice about staying here again.”
5 of 5 stars Reviewed 8 February 2012

Gorgeous pool, clean beach, spacious room overlooking pool and beach, and friendly staff. Quality and price of meals are what you would expect at a Westjn resort. It was convienent to have a mini mart across the street and a range of restaurants around the Marina which is easy walking distance. Proximity to the airport is a plus but distance to downtown is not. If you want a relaxing and quiet stay this place is for you.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
16 February 2012
Dear guest

We are glad to learn that you liked our hotel, The Westin Resort & Spa, Puerto Vallarta. Our objective is creating memorable experiences by providing intuitive and personal service and you can feel renovated and relax during your stay.

Thank you for your business and for choosing The Westin Resort & Spa, Puerto Vallarta…your home in Mexico, see you soon!

Our very best regards
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Seattle, WA
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
“Very nice hotel/resort”
4 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

We split our stay in PV between the Sheraton Buganvilias (I rated 3 stars) and the Westin. The Westin is in the Marina area closer to the airport and further from Old Town/Malecon - about 10-15min by cab and costs 100MXN (currently about $8USD). I travel a fair bit, so maybe that makes me more picky, but overall we liked this hotel a lot better, the room, bar, pools, everything were definitely a step or two above the Sheraton, and the rate was only $10/night more - well worth it. The Marina area is also a very nice place to walk around, grab drinks/meal too, more sedate than the busy town. I would definitely stay here on future PV visits, and just taxi into town when as desired.

Room Tip: I can't remember if Wifi was free, possibly comped due to SPG status. Many rooms have an outdoo...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
16 February 2012
Dear guest

Thank you very much for sharing your experience in our hotel The Westin Resort & Spa, Puerto Vallarta. Our location is very convenient due to the fact that we are in a exclusive area, as you have mentioned close to the airport and just 15 minutes to down town. We are glad that you enjoy your stay with us and we are waiting ready for your next visit to our hotel…your home in Puerto Vallarta!

Our very best regards

CRISTINA
CASTILLO
Sales & Marketing Director
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Chicago, Illinois
1 review
“Great Service”
4 of 5 stars Reviewed 6 February 2012

Having ended up at the Westin Puerto Vallarta on a whim when circumstances kept us from our original plans in Costa Rica, I was extremely pleasantly surprised by how much I liked Puerto Vallarta, and the Westin hotel stay was excellent.

Shout outs to Noe (bartender) and Juan (server at breakfast) for their stellar service. These gentleman remembered details about us and our likes that went above and beyond. In fact, all the hotel employees were so friendly and seemed to genuinely care that we had a good stay. We went all-inclusive, and felt we received a very good deal. The food was above average, although we only ate dinner at the hotel one night. We did eat breakfast and many lunches there, and consumed a lot of beverages!

The town was a fairly short cab ride away; about 15 - 20 minutes but only 80 pesos (which was about 8 dollars). The restaurants in town were great! The scene gets going after midnight, so I didn't experience too much of it. There are a lot of restaurants and bars in the marina area too, so that was a nice option as well.

Overall, the Westin Puerto Vallarta exceeded my expectations and left me with a very favorable opinion of the city. And all of the locals were great too!

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
16 February 2012
Dear guest

It is great that we had the opportunity to have you in our hotel The Westin Resort & Spa, Puerto Vallarta and hat you enjoyed your vacation with us.

We are very proud of Juan and Noe; they are exceptional providing good experience to our guests. Thank your for sharing your opinion about our beautiful hotel….your home in Puerto Vallarta

Our very best regards

Cristina Castillo
Director of Sales and Marketing
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northern IL
1 review
“No Complaints”
5 of 5 stars Reviewed 6 February 2012

It was a very nice stay we have nothing to complain about. Everything we needed we received. The workout facility was very nice, the Spa was great. The only thing and not a complaint but we wished they would of had a few more workout classses just Yoga at 8:00 AM on T &T, Mexico made us too lazy to get up for those. We did the Beach Club upgrade and ate breakfast and dinner there all but one night, Angel ( the man who will get you any thing you want almost) is great and remembers your name after the first day.

Met alot of freindly people and had a great time and by the way if you want the mini bar open just ask the front desk they send someone up to open it. They said they had no more keys, hey it's Mexico

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
16 February 2012
Dear guest

Thank you for sharing your experience in our hotel, you are making us feel that you enjoy your stay with us. Be sure that we will take your comments into consideration to provide options for our work out classes in our gym.

Looking forward to have you back at The Westin Resort & Spa, Puerto Vallarta…your home!

Our very best regards

CRISTINA CASTILLO
Sales & Marketing Director
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Aurora, Illinois
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“Nice Hotel, Beware of Doing AI Plan”
4 of 5 stars Reviewed 6 February 2012

This hotel has everything you would expect from a Westin, comfy bed, nice bathrooms,and good service. All of the food and drinks were good. All of the staff we encountered was friendly and very accommodating, the only minor complaint is maid service was a little spotty with getting us the correct number of towels in our room everyday. As others have mentioned the pool and beach areas are very nice with no problem finding loungers, in addition they have beds by the beach at no additional cost which we utilized almost everyday during our stay.

The only caution I will throw out there is we utilized their All Inclusive plan which worked out fine for us, but may not be for everyone. They now only have one operating restaurant for dinner (room service is also included), which while good, has a limited menu. This was not a problem for us because we used the AI plan mostly for breakfast and drinks and snacks by the pool/beach and went out for dinner most nights. If you are looking for an All Inclusive hotel where you don't want to leave the property, this may not be the place for you. Overall I would recommend the Westin for an enjoyable stay in PV.

Room Tip: If you can afford it, pay extra for the ocean view room. You get a nice view of the bay and downtow...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AuroraIL about Westin Resort & Spa Puerto Vallarta
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cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
16 February 2012
Dear guest

Your feedback is very important for us to improve our services. Be sure that we will work on our house keeping consistency in order to provide the correct service.

The All Inclusive program was created for our clients that like to enjoy Puerto Vallarta, we are so close to down town (15 minutes) and there are a lot of god alternative to experience in this beautiful destination.

Looking forward to have you back at The Westin Resort & Spa, Puerto Vallarta…your home!

Our very best regards

Cristina Castillo
Director of Sales and Marketing
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Additional Information about Westin Resort & Spa Puerto Vallarta

  • Westin Puerto Vallarta
  • Westin Regina Puerto Vallarta
  • Puerto Vallarta Westin
  • Westin Hotel Puerto Vallarta
  • Westin Resort Puerto Vallarta
Address: Paseo de la Marina Sur #205, Puerto Vallarta 48354, Mexico
Price range (per night):* INR5,239 - 18,781

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