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Casa Dona Susana – reviews, photos

2.5 of 5
Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Hotel amenities
Casa Dona Susana
Ranked #53 of 113 hotels in Puerto Vallarta
3.5 of 5 stars 127 Reviews
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127 reviews from our community

What travellers say about this hotel
  • Rooftop pool(11)
  • Los Arcos(9)
  • Sister hotel(6)
  • Very clean(4)
  • King size(4)
  • Great location(3)
  • Old town(3)
Traveller rating
    27
    49
    21
    19
    11
Only show reviews for Family (4) | Couples (48) | Business (3)
Date Rating
Portsmouth, New Hampshire
Senior Contributor
25 reviews 25 reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“Ugh, No Windows That Open”
2 of 5 stars Reviewed 1 March 2011
1
person found this review helpful

None of the standard rooms have windows that open to the outside for fresh air. The smell of mildew was overwhelming and when we complained and proceeded to check out we were offered a jr. suite with doors that open to the outside, but the normal price for this room is $128 which is much higher than rooms with similar ammenties, like the Rio at $60.

  • Stayed March 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coloradobama
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“go elsewhere”
2 of 5 stars Reviewed 16 February 2011
2
people found this review helpful

The room is noisy and right on the street. The shower stall leaked so that after each shower you had to mop up. Everything cheap. I geuss if you could get a quiet room in the back it might be ok.

  • Stayed January 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Contributor
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Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“charming boutique hotel in great location”
4 of 5 stars Reviewed 6 February 2011
2
people found this review helpful

After reading the reviews here i thought i had to try this hotel. I knew the location would be fabulous after going to pv for the first time last year and it was the best. The pool is great on the roof with the best views and yes it is heated. Since this hotel has 2 sister properties:los arcos suites accross the street and los arcos half a block away, you can use the pools and gacilities of the other 2 hotels. The casa dona susana is an adults only property and one days a guest from the other hotel brought their 4 screaming kids to the quiet serene pool and after i went to the front desk to complain they were immediately asked to leave. There were about 12 different tv channels that had english television programming. The bed was surprising comfortable also. One caveat - this is not a fancy hotel. It is clean, the rooms are abit small but the value is awesome.

  • Stayed January 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask wwwtravlr about Casa Dona Susana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Springs CA
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Another good stay here!”
4 of 5 stars Reviewed 5 February 2011
2
people found this review helpful

Came back here again and spent 8 nights here. Had a very stay. Friendly staff and clean rooms. Hotel is in the "old part" of PV, so walking distance to beach, and good restuarants and clubs. Not fancy, but an excellent value for the money.

  • Stayed February 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by palmspr_flyer for Puerto Vallarta
Ask palmspr_flyer about Casa Dona Susana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterborough, on
1 review
3 helpful votes 3 helpful votes
“Grat Bang for your Buck”
4 of 5 stars Reviewed 21 December 2010
3
people found this review helpful

I found this place on line and read the reviews on trip advisor. I went with a friend for a week and it turned out to be awesome. The staff were friendly and attentive from the start and throughout our stay. First the location couldn't be any better. In the heart of the town, with everything we needed only steps away. The beach was amazing and only steps from the door. It hs a rooftop pool/patio that is magnificent with great views and a relaxing atmosphere.This hotel was amazing from start to finish. I would highly recommend it for anyone looking for a true Mexican vacation experince.

  • Stayed December 2010, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Casa Dona Susana

  • Casa Dona Susana Puerto Vallarta
  • Casa Dona Susana Hotel
Address: Manuel M. Dieguez 171, Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Price range (per night):* INR3,009 - 4,793

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