We drove to Vallarta without booking a hotel in advance (as it was low season), with the Boana in mind, as we had spent the week of New Years 1999-2000 there. It didn’t quite live up to our memories.
The staff is friendly, speaking Spanish, English, and French (at least), but it presents an inconvenience that the office closes at 5pm during the week and at 1pm on Sundays! God forbid you have an emergency, e.g. lose the key, because you would be out of luck. It is also a bit inconvenient that only cash payment is accepted – no credit cards. Be warned as well that housekeeping cleans every second day, if that is a concern. The swimming pool / patio is decent, and it’s a four-minute walk to the beach – the return however does involve a substantial climb. It is in the ‘romantic’ Old Vallarta, however.
The first night, we found some insects in the suite and worse, in the sheets. We mentioned it to the staff the next day, hoping they might move us to another room, and it was at this point that we discovered the nature of the establishment. The Boana is in fact not a hotel, but a condominium whose units are owned privately by different people. The office merely serves as a rental agent. Every owner is responsible for the upkeep, renovation, etc., of their condo, and also sets the rate. It was explained to us that the owner of our unit chooses not to make any improvements – and to leave the price lower. In order for us to move to a better unit, we would have to pay a higher rate. We opted to stay put for our remaining time there rather than pay an additional $20 per night. So, in fairness to the owners of the various condos, the remaining comments are specific to suite 403.
The view from this condo is very nice, overlooking the pool and the ocean, albeit behind another hotel. The balcony is a relaxing place to have a drink in the evening. Inside 403, however, only one of the mattresses is remotely usable. The other sags in the middle, and the foam rubber that has been placed over it as an attempted remedy is very uncomfortable. The kitchen is only partially stocked, and much of what is there is damaged. One of the toilets is not properly fitted, so the lid raises only to an angle; and both toilets backed up during our stay. Higher shelves are all caked with dust, undoubtedly not visible to the housekeepers. In general, this condo has a very dated and worn feel. My advice, if you choose to stay in the Boana, would be to steer clear of 403.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC