This property is primarily timeshare oriented but they do offer normal nightly rates and accomodations. Sadly you get "hit up" to attend a scheduled presentation immediately after registration... before you even get to your room. That promised "free welcome breakfast or lunch" consequently turns into a fairly aggressive presentation to BUY from a salesman...at least ours did with a guy named "Bill" who readily expressed his dissatisfaction when we refused.
Our stay included two different units; a 1 bedroom in the Inca Tower with 2 double beds (sleeper in the living area), 2 baths, full kitchen, dining and great patio with no TV in the bedroom and the one in the living area quite old with poor reception & limited channels. The second week in a studio unit, while adequate, was nothing to write home about and needed some refurbishing,upgrading and maintenance. It did have a small older undercounter refrigerator, 2 cup coffee maker, desk and a nice patio (no microwave-we asked for one but were refused). Check in at the front desk was uneventful and all employees were extremely gracious and service oriented especially Monica and Juan Carlos. During our room transition, the front desk was very helpful with information.

The Inn is definitely NOT remote and we think it has an excellent location being nearby many other beach resorts, restaurants, shops, grocery, banks etc. Bus lines (including newer AC busses) run directlly in front of the Inn and for less than a US dollar, you can get to nearly any part of the city.
A special note should be made of the pools, grounds and flowers which are impeccably maintained and truly outstanding resulting in a certain charm about the place that is almost magic and obviously under the direction and care of expert groundskeepers (Jose was enjoyable to visit with and his love & pride for his work is everywhere!). The bellman staff are truly outstanding always helpful & available with directions and information (especially Manwell & Alfonso) albeit the security staff always seemed to be a bit overzealous particularly in their dealing with nationals.
The restaurant and food is very good (supposedly much improved) attributed to a new, rather unfriendly Food & Beverage Mgr along with a new Chef. Maybe their new salaries made the menu on the somewhat pricey side (breakfast line, for example, is $12 US and most dinner specials significantly higher!!) The service can be kinda hit and miss (i.e. during one meal, you might be served by 3 or 4 different wait-staff members-but NOT the same one twice!) Plate presentation was usually very good with the Salad Bar being mediocre (limited selections from stainless steel pan inserts in a table cloth wrapped ice bin!!??...unidentified dressings, no diet items, ground pepper, oil, vinegar, etc) During meals, we were never once were we approached by a management/host/hostess person asking about our satisfaction. Drinks seem overpriced considering the other places we visited. Be careful to ask the price when "calling' a brand or wine!! Our two experiences with room service left us NOT wanting to try it a third time.

Organized recreational activities are scheduled daily and posted on a board by the towel station but sometimes do not happen for whatever reason. Daily water aerobics were fun and Spanish classes were good. Organized tours can be arranged through a desk in the lobby and at bargain prices.. The Wednesday night Fiesta meal and show was good.

We became quite attached to some of the staff at the Inn during our visit and enjoyed the ambiance and conveniences.

A US-educated physician is at the property with a office and a nurse which proved to be a real plus for us. An office visit and prescription was only $20. A spa is also located on premises (a massage was $25 dollars more there than next door!).
Wi-Fi in the room is available to a degree (signals vary greatly) but at very inflated price ($7 per day!! ---but go to the bar area or to Rico's coffee house across the street, enjoy an excellent cup and get it FREE!). Local phone calls were reasonable but ask for an "800" operator and you get a whopping $2.50 charge whether they answer or not. No other unusual charges were appeared on our bill. The Exercise room was clean and well organized with mostly newer, well-maintained equipment.

Safes are provided in most rooms in the new tower and if they are not, a free safety-deposit box is available at the front desk. Cable TV was available in the rooms but were primarily in Espanol other than the boring International Headline news channels. A nightly movie is featured on the Inn/s TV channel and there were a couple other movie channels with sub-titles..

The facility is fairly handicap friendly although NOT completely with two of the floors in the older Hotel section requiring stairs.
Transportation TO the Inn from the Airport can be arranged prior to arrival for a small cost of $20US round trip and via a very nice AC bus with the agent awaiting you after you emerge from customs -holding a sign). Taxis cost about $30US each way if I remember correctly.

The Inn at Mazatlan is actually a very good place to stay... despite some of my comments. Most guests seemingly return annually... and they are always ready to offer suggestions about Mazatlan and places to eat etc. If current promises by the Inn's owner/GM committing to improved maintenance & refurbishing are upheld, the Inn physically could become overall an OUTSTANDING & EXCELLENT property! The employees and staff already are outstanding and excellent with a service orientation and dedication unmatched!!