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El Cid Granada Country Club – reviews, photos

3.0 of 5
Av Camaron Sabalo S/N | Zona Dorada, Mazatlan 82110, Mexico
Hotel amenities
El Cid Granada Country Club
Ranked #16 of 72 hotels in Mazatlan
4.0 of 5 stars 193 Reviews
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193 reviews from our community

What travellers say about this hotel
  • Time share(12)
  • Very good(7)
  • Italian restaurant(6)
  • Rooms are clean(4)
  • King size bed(4)
  • Front desk staff(4)
  • CUSTOMER SERVICE(3)
  • Free shuttle(3)
Traveller rating
    76
    70
    29
    11
    7
Only show reviews for Family (55) | Couples (69) | Business (5)
Date Rating
1 review
4 helpful votes 4 helpful votes
“Great first "Hot" trip!”
4 of 5 stars Reviewed 26 January 2012
4
people found this review helpful

I had such a wonderful time in Mazatlan, I stayed at the Granada the atmosphere was perfect! Food was most excellent, mine and my daughter's favorite al a carte was The Argentine-delicious!
Christian is the Activities Director and is top notch at what he does, he answered any questions we had and made you feel like you were at home!
Our room was very clean and if I was to say anything negative about them it would be that the beds were very hard and it would have been nice to have a couple more hooks on the wall in the bathroom.
Now I know I was being schmoozed but "Francisco Rentaria" was "The Go To Waiter" at the pool at the Castilla he made our stay so much fun!
We never had a bad meal anywhere on the resort - kudo's, not an easy thing to do for that many people.
NEVER did we feel unsafe while on the resort or in The Golden Zone.
The time share people in the lobby I could have done without however. And they didn't want to take no for an answer in The Golden Zone either but we were polite and just kept saying no gracias.
Thank-you for making my first winter holiday a positive experience, I very much would like to return to your resort in the future!
Sincerely
"My Barbie"

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 1002MyBarbie about El Cid Granada Country Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Granada Country Club, responded to this review
27 January 2012
Dear 1002Mybarbie

Thank you for your review. I am thrilled to read that you had such a memorable vacation at this your home, and enjoyed of the wonderful service given by our staff, which with their efforts creates this perfect atmosphere that you mention. In regards to the food service, facilities, and activities, we are satisfied due to we exceeded your expectations; we work hard to provide our guests memorable vacation.

We would like as well, to have you with us again very soon!!!

Kind regards,

Raul Hernandez
General Manager
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Minneapolis
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
“Better than ever”
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

Granada has been our favorite but this year they have added an activities option at the pool and more time when the outdoor bar and snack area is open.
The staff continue to be the friendliest and most accomodating in Mazatlan. They are especially patient with my trying to speak Spanish.
Daniel, the manager sets the tone for friendliness and accomodation.
The rooms are large and the housekeeping staff are scrupulous at cleaning the rooms.

Room Tip: Overlooking the pool on one side and the large trees with Iquanas on the other.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by MZT-traveler for Mazatlan
Ask MZT-traveler about El Cid Granada Country Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Granada Country Club, responded to this review
24 January 2012
Dear MZT-traveler

Let me thank you for sharing this encouraging review. I am very pleased to learn that you honored us again with your visit; your loyalty is much appreciated.

It give us a great pleasure to read that once more we have exceeded your stay´s expectations and that the activities program that we have added at Granada has been to your liking, from now on our guests will have entertainment, will learn while are in the pool, and will love the atmosphere of the movie nights.

We appreciate a lot your review and look forward to serve you again soon.

Sincerely,

Raul Hernandez
General Manager
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Salmon Arm, Canada
1 review
4 helpful votes 4 helpful votes
“Excellent All Inclusive Week”
5 of 5 stars Reviewed 21 January 2012
4
people found this review helpful

Great week in the El Cid complex in Mazatan. Granada was a great place to sleep or relax and read by the pool, And the pool there was just the right temperature being a little warmer than the other two pools at ElCid. And every day was a water arobics class led by Christian who made everyone there seem like family. Always a choice of 3 to 4 restaurants for meals where the staff worked hard to always make you feel you were in a classy place! Great Food with lots of choices. The nightly shows were excellent. Planning to go back, hopefully this time with the grand kids and their parents.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kenneth F about El Cid Granada Country Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Granada Country Club, responded to this review
23 January 2012
Dear Kenneth F

We would like to thank you for choosing El Cid Granada to stay during your trip to Mazatlan and also for your nice and encouraging comments about us. We are happy to read that you enjoyed spending time by the pools taking classes with Christian, besides of the delicious food we offer in our restaurants a la carte and buffet; I like to read that we achieve our commitment and that we made you feel part of this big family.

All of us will be eager to pamper you and your family; I can assure you that they will have a great time with us.

It will be an honor to be of help for your next visit.

Until soon!!!

Raul Hernandez
General Manager
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Portreeve
1 review
3 helpful votes 3 helpful votes
“A & B Saskatchewan”
4 of 5 stars Reviewed 20 January 2012
3
people found this review helpful

We had a fabulous time. The rooms were big, clean, and each room had it's own balcony. The furniture was dated, but comfortable. The room had a kitchenette, which was nice even though it was all inclusive. We liked having the mini fridge, it was the right size for us.

We had access to all of the pools, and the beach. The pools were warm, the Granada pool was quiet and wind protected. We spent most of our pool time at the Granada.

You could not be taken care of by any better staff. They made you feel wanted, and were always asking if we needed anything. They made our vacation special.

There was a variety of places to eat, I liked some better than others, the theme dinners were great.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Brenda G about El Cid Granada Country Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Granada Country Club, responded to this review
22 January 2012
Dear Brenda G

Thank you for taking the time to express your comments about your recent visit to El Cid Granada, and for your kind words about our facilities and service. We are glad to note that you had a memorable stay and that we met your expectations of stay.

All of us here consider our guests to be a part of our extended family and we look forward to your return. It will be our pleasure to be of service to your return.

Best regards,

Raul Hernandez
General Manager
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Medicine Hat, Alberta, Canada
2 reviews
“Granada was beautiful!”
5 of 5 stars Reviewed 20 January 2012

We took our 19 month old over to Mazatlan and stayed at the El CID Granada! It was small, personable and we had great service. It was a great family resort and we were able to use the services at the Castilla, and other El Cid resorts close by. The buffet wasn't great at the Castilla but we loved the breakfast and dinner menu at the El Patio at the Granada!! Gonzalo was a great man and the activities director, Christian, was super fun and very interactive! Our room wasn't great, but always clean and was worth staying there for the service!

Room Tip: We booked adjoining rooms. The one bed suite with the king size bed and the one bedroom with the ki...
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Niki G about El Cid Granada Country Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid Granada Country Club, responded to this review
24 January 2012
Dear Niki G

Thank you for taking the time to provide us with such a wonderful feedback. We are very pleased to hear that your stay with us was enjoyable and that your loved the excellent service provided by our staff, that you took the opportunity to visit the whole complex, and that you enjoyed of the delicious food at El Patio restaurant as well, our Food and Beverage team of that restaurant have appreciated your comments.

I will share your suggestion with the team at the Castilla hotel in regards to the buffet, continuosly they are making changes in the menu, and we hope to meet your expectations with these changes in your next visit.

I have shared your kind words to Christian and Gonzao, they are some of the many staff members that our company will recognize for the excellent job they do.

We hope to see you again very soon.

Sincerely,

Raul Hernandez
General Manager.
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Additional Information about El Cid Granada Country Club

  • El Cid Granada Country Hotel
  • El Cid Granada
Address: Av Camaron Sabalo S/N | Zona Dorada, Mazatlan 82110, Mexico
Price range (per night):* INR4,403 - 8,471

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