When I arrived at the hotel, the room facing the beach which I had reserved and paid for two month previously, was not available. I was given a terrible room which was facing a noisy street, crawling with ants in the bathroom, paper thin sheets and generally nasty. Since people were partying outside my room until 3 am, I got very little sleep. The next day, I decided to move to another hotel down the street which I would highly recommend, Playa Mazatlan. When I tried to receive a refund between the cost of the ocean front room I had paid for and the lower price room they gave me, the young woman at the desk was surly and acted like it was a total bother to her to even speak to me. The manager never showed her face. Finally, with much hesitation, my refund was grudgingly handed over! Don't bother with this place, there are plenty of better choices in the area!
- Hotel Los Arcos
