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Olas Altas Inn – reviews, photos

3.0 of 5
Avenida del Mar # 719 | Zona Costera, Mazatlan, Mexico
Hotel amenities
Olas Altas Inn
Ranked #26 of 72 hotels in Mazatlan
4.0 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    4
    7
    2
    0
    3
Date Rating
Salinas
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
30 helpful votes 30 helpful votes
“Prison time in MZT”
1 of 5 stars Reviewed 16 July 2008
2
people found this review helpful

The first problem came when I paid for a drink with a 50 peso bill that had a microsopic tear on it and they refused to accept it! Second problem was when one of my two keys unprogrammed and after I went to the front desk to reprogram them. They sent a bellboy (prison guard) to assist me and when we went to the room he refused to return my two keys. He would only give me one. I had to call the front desk and advise them that the guard was refusing to give me back the other key. The key was subsequently sent to my room several minutes later. The third problem came after we returned from lunch with some leftovers. The same guard stopped us before getting on the elevator and stated that we could not have food in the room for health reasons. As we were being detained by the guard a waiter walked by with a food order that he was delivering to one of the rooms. I told the guard to call the federales and we went directly to our room (with the leftovers). The fourth problem came when we attempted to exchange our pool towel and were told that it could only be exchanged every two days. (nasty!) The fifth problem was that the free wireless was free but nonexistent. There was no wireless due to thunderstorms was the excuse. We were told that we were welcome to use the computers downstairs and when we did the computers would not even except their own password to log on. Once again, we were told that it was due to thunderstorms. (W) The sixth and final problem came everyday with a free wake-up call at 6am, due to the pounding out of the floor tiles next to the elevators which could be heard in the entire building.

Stayed July 2008
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Mazatlan, Mexico
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
22 helpful votes 22 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed 6 October 2007
12
people found this review helpful

I stayed at the Hotel Olas Altas, and I contacted the property directly and got $30 off the advertised rate. This location is great, as it is between the Golden Zone and the Historic part of Mazatlan.

It was a $4 cab ride from the bus station, and $25 to the airport.

It is located across the street from the ocean, and within easy walking distance to the Golden Zone. I took the air conditioned bus most of the time, and pulmonias the other time. It is 10 minutes or less to most of the places you want to visit.

I had a great time at the pool, as the beach had the red flags (Danger) up most of the time.

The restaurant food was above average, but the drink prices were very high. The happy hour was 6pm to 9pm for 2 for 1. a beer was 35 pesos, and a mixed drink was 44 pesos.

The room was very clean, and the view to the ocean was great. The staff was very helpful, and could communicate in basic English. The wireless internet was very fast, and I could access it from the pool area.

I would return to this hotel again.

  • Liked — The location
  • Disliked — You cant bring food or drinks to the hotel
  • Stayed October 2007, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Los Angeles
1 review
5 helpful votes 5 helpful votes
“Olas Altas Repeat Customer”
4 of 5 stars Reviewed 17 June 2007
5
people found this review helpful

Maybe it's because I am fluent, or perhaps there is some other reason, but I have never stayed at a more welcoming place in Sinaloa. I go often and the staff are wonderful, polite and super-attentive. The facilities are not resort quality, but they are clean and comfortable. The added bonuses are ocean views from the pool and bird watching behind the building (I am into that sort of thing). We've counted 42 species from the balcony of one of the rear-facing rooms. To my bird-watching friends back home, and much their collective chagrin, an often well timed phone call to rub in the latest species observed from the comfort of my hotel room frequently with beer in hand. Birding for relaxation-minded people (I think I'll offer that class at the local community college next year).

I have taken several friends from around the world and their experiences are identical to mine. I recommend it.

Disfruten!

  • Liked — Location
  • Stayed June 2007, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, NS, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
“Never Again”
1 of 5 stars Reviewed 27 August 2006
8
people found this review helpful

The staff did not speak English . Only 2 people spoke any English, the manager and 1 bus boy/security guard. The best person on staff was the 1 bus boy/security guard he was nice and funny too. The manager on the other hand was rude and disrespectful to me and my guest. I had booked my room for 2 people but the manager refused to allow a 2nd person in the room simply because they were local. They treated my friend like he was a criminal with security hovering and waiting to escort him out. The manager refused to speak to me directly instead turning his back on me while giving me unreasonable excuses. At first insisting I had only booked for 1 person and not 2. Then when I said I had proof I booked for 2 people he said my friends name was not on the reservation. In fact the only name on the reservation was mine since I booked through an online travel agency and my name was the only one required. In the end I checked out early very dissatisfied with the overall service and quality for my money. I feel as though I was completely ripped off. I would NEVER stay there again nor would I suggest it to any singles or students looking for a fun vacation spot.

  • Liked — cleanliness
  • Disliked — management, security, policies, lack of quality service, not in the Golden Zone, not worth the price
  • Tips/Secrets — families with young children only, must speak Spanish or be able to read it.
  • Stayed August 2006, travelled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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St. Cloud Mn
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Agreat rleig and getaway”
4 of 5 stars Reviewed 22 November 2003
4
people found this review helpful

My wife nad I stayed for two days while waiting for our time share. We really enjoyed our time spent. We had great time at the pool since we had it to our self and also the restaurant. We did notice that most of the business was Mexican tourist and enjoyed time spent trying to converse. Close to the golden zone and many other restaurants. The staff was very helpful... Would stay again

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Additional Information about Olas Altas Inn

  • Olas Altas Hotel
  • Olas Altas Mazatlan
Address: Avenida del Mar # 719 | Zona Costera, Mazatlan, Mexico
Price range (per night):* INR4,124 - 5,684

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