I was very happy with our stay at Luna Palace with one major exception which I will rant about later. First the good news. The beds were super comfortable!!! I have a really hard time sleeping soundly in hotels and I don't know why. These beds were really comfortable and I didn't have as hard as a time as I do in other places. The rooms were nice and included a kitchenette. All the rooms are supposed to have a view of the ocean. The desk staff was nice and we spent just about every evening by the pool watching the sun set over the ocean.
The bad: the ladies at the "tourism desk". These women were atrocious! Long story short: They harrass you into trying to book tours through them. They went as far as to lie to us about attractions near by and literally yelled/scolded us when we showed up wearing stickers from a zipling company that wasn't the one they were promoting. I understand that selling tours is a way that many make a living, but I felt like I was being assaulted every time I came or went from my room, They're positioned right next to the only elevator in the hotel. They even got mad at us for booking all of tours online in advance. When we had a problem with one of our prebooked tours, they refused to let us use their phone and told us that's what we deserve for booking with something else.
Overall, the hotel and room was great with the exception of the rotten "tourist desk".
- Luna Palace Resort All Inclusive
- Luna Palace Mazatlan
