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Luna Palace Hotel – reviews, photos

3.0 of 5
Av Camaron Sabalo s/n, Mazatlan 82100, Mexico
Hotel amenities
Luna Palace Hotel
Ranked #4 of 72 hotels in Mazatlan
4.5 of 5 stars 182 Reviews
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182 reviews from our community

    Trip type
Traveller rating
    77
    32
    31
    12
    30
Date Rating
Mesa, Arizona
Senior Contributor
27 reviews 27 reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“Room was great.”
4 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

I was very happy with our stay at Luna Palace with one major exception which I will rant about later. First the good news. The beds were super comfortable!!! I have a really hard time sleeping soundly in hotels and I don't know why. These beds were really comfortable and I didn't have as hard as a time as I do in other places. The rooms were nice and included a kitchenette. All the rooms are supposed to have a view of the ocean. The desk staff was nice and we spent just about every evening by the pool watching the sun set over the ocean.

The bad: the ladies at the "tourism desk". These women were atrocious! Long story short: They harrass you into trying to book tours through them. They went as far as to lie to us about attractions near by and literally yelled/scolded us when we showed up wearing stickers from a zipling company that wasn't the one they were promoting. I understand that selling tours is a way that many make a living, but I felt like I was being assaulted every time I came or went from my room, They're positioned right next to the only elevator in the hotel. They even got mad at us for booking all of tours online in advance. When we had a problem with one of our prebooked tours, they refused to let us use their phone and told us that's what we deserve for booking with something else.

Overall, the hotel and room was great with the exception of the rotten "tourist desk".

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Wainwright, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great Holiday Again”
5 of 5 stars Reviewed 24 January 2012
2
people found this review helpful

Only good things to say about our annual trip to Mazatlan. The Luna and the Oceano Palace Hotels are sisters. We've stayed at both. Love the Luna for the staff, restaurant, peacefulness, pool, security, view, and location.

Room Tip: Every room has an ocean view, we prefer balconies that also include the pool and restaurant view so...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Clovis, New Mexico
Senior Contributor
36 reviews 36 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Very Nice Small Suite Hotel”
4 of 5 stars Reviewed 11 November 2011
1
person found this review helpful

Luna Palace is a great place if you want a small suite hotel without all the screaming kids. All rooms are suites with kitchens and all have balconys that have both pool view and ocean view. It was partially remodeled several years ago and beds are comfortable. Prices per night or by the week e reasonable. We have stayed there 5 or 6 times and like it. They have numerous activities and a great beach. The pool lounge chairs were new a couple years ago. There is a resturant on premises for all 3 meals and also a very very nice Italian resturant just next door in the Pueblo Bonito. Also, is a great beach side resturant.

Room Tip: If you require a larger suite with sleeping arangements for 4 to 6 ask for one of the suires down on...
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  • Stayed March 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Monterrey, Mexico
Senior Contributor
24 reviews 24 reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
“OK Hotel, Nice Rooms, Nice Pool”
3 of 5 stars Reviewed 7 November 2011
2
people found this review helpful

We originally booked at Oceana Palace, which you can read my review separately. It was not to my liking at all, so they moved us to this hotel, which was quite a bit better. So here's my review:

This really is an ok hotel. The rooms are clean, they are more like a little condo, with a kitchen and a king size bed. The pool is nice, with slides for the kids, definitely a nice family environment if you plan to do all the cooking and just hang out by the pool.

No really fantastic restaurants nearby, and if you go down to the beach you'll be bombarded by walking beach vendors. I do mean bombarded, like every two minutes. Mazatlan does not have the Can Cun mentality either, and the people will run you down in the streets, they don't care one bit about their tourists. So be careful crossing any street.

Bottom line, this is a nice, cheap option for a family that just wants a nice ocean view and to lounge by the pool all day. (Do not expect a waiter to offer you a drink or anything to eat...)

They will try to sell you a membership, but I already own timeshares that cover a stay there, so they really weren't beneficial to me. The plan overall didn't seem too great, but it might be ok for the right person or family.

I have to admit, I just was not impressed by Mazatlan and was ready to leave a few days earlier than our flight. I didn't like the beach, or the restaurants, or the overall service. They kind of have a "like it, or lump it" attitude, that you don't find in nicer resorts or tourist areas (CanCun).

Anyway, there ya go. Have a nice trip. Remember, there is a safety advisory for this area for Americans at this time, so be careful if you do go.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Alamos, Mexico
1 review
1 helpful vote 1 helpful vote
“Beautiful Hotel”
5 of 5 stars Reviewed 26 October 2011
1
person found this review helpful

I visited beautiful Mazatlan a few days ago. I found the service exceptional, the housekeeping, waiters, and front desk people are all very friendly and helpful. I enjoyed the food by the pool and in the restaurant. The hotel is clean, only one thing. I required a stable Internet connection in my room, and I did not have this, so the hotel staff moved me to a room that had high speed reliable internet and I was very happy. I enjoy the people in Mazatlan very much, I recommend Luna Palace.

  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Luna Palace Hotel

  • Luna Palace Resort All Inclusive
  • Luna Palace Mazatlan
Address: Av Camaron Sabalo s/n, Mazatlan 82100, Mexico
Price range (per night):* INR4,235 - 8,192

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Luna Palace Hotel
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