I won the trip so I had no option to upgrade hotels. I had no idea it would be like that. The building looks ok from the outside but the rooms are nothing special. The pool was very nice though as well as the landscape. Every morning an exterminator would come and spray outside our door. When we would open the door there would be hundreds of cockroaches either dead or dying in the poison. At night you can hear cockroaches hissing and humming. They were everywhere. The light fixture on the wall fell off during the night and hit us in the head. The bathroom smelled like raw sewage. We were only allowed 2 towels to share with 4 people. The place where the cleaning staff did laundry was a shed outside with no floor so the sheets and towels were piled there. A woman a few rooms down had to be taken to hospital for quartarzone shots from so many bedbug bites. There was a playstructure for children with a manhole underneath that had no lid. Local children were playing on it and could have been severely injured. The women at the front desk spoke absolutely zero english. The only good thing was the friendly staff at the hotel restaraunt. The food there was also quite good.

After reading all the poor reviews this lovely hotel got I absolutely HAD to write a review! I have stayed at the Las Palmas for nine years in a row and plan to go back again for many years to come! Not only have our rooms been clean and cool but the group that I go down with has always had hot water, clean sheets and towels, fresh bottled water and the staff has never been anything less that accomidating in every way. A few years ago we had problems with another company we had booked a tour through and the manager and front desk staff at Las Palmas were on top of the entire situation and insured that we all got our money back! The two pool areas are tropical and very inviting with many areas for adults and children alike. The hotel is not on the beach, which can be a big plus when there are many people out on the strip- you don't have to deal with the loud music and constant traffic. There are many places to shop and eat near by that will blow you perception of what small areas in Mazatlan are like.
The only caution I have to give is DON'T go to this hotel if you expect every hotel to cater to your every whim, be perfect at all times, and put up with disrespectful tourists. The people at Las Palmas are friendly, professional and just plain fun! Just be open minded and get ready to find a home away from home-but be ready to treat it that way too- like a HOME that you would respect.When it comes to travel in Mazatlan, DON'T SWEAT THE SMALL STUFF BECAUSE IT WON'T MATTER BY THE END OF THE DAY!

Just to warn you guys this hotel is NASTY!! I never once got a hot shower the water was brown. My door was broken and we put a glass cup in front of it so we could hear if someone was trying to come in. My friend got bug bites from the bed and when we went to tell the staff about it they gave us a can of raid! I am not a picky girl, and i went there for spring break and was drunk for most of it and even then i found it gross. Could not imagine going there on a family trip or a romantic trip! Go some place else! EW EW

Beautiful spot where located. Had convience to all that was needed. Hotel was neat and clean. Hotel staff were friendly and helpful. Decor was a little dated but still a nice spot.