We booked this hotel online through RCI. They had it rated at 3 crowns, so we felt it would be ok, even though we were reading about the condition of the place, we decided we could put up with an older hotel, since we intended to spend our time outside. From the moment we walked into the lobby, until we left - we found how wrong we were. This is an old - OLD - worn out building. The lobby is sparse, and dark. The front lobby windows haven't been cleaned in a long, long time. The elevator is about 2 foot square - and smells musty, it moves very slowly and squeaky. When we opened the door to our "suite" we were greeted with a smell of propane, and musty/moldiness. The curtains were dirty, and hung down in places they weren't supposed to. The doors to the balcony were dirty, rusty and hard to open. The rooms are large, and it was apparent that this may have been quite nice in it's early years, if only it had been maintained properly. Everything was old, and worn out. The edges of the walls had a dark ring around them where the mops (when they were used) had hit the walls. The fridge smelled, and the shelves were all cracked/dirty. The bathroom and bedroom were in similar condition.The air conditioner sounded like a freight train when it was running. We went down to the lobby to complain, and they offered a different room - we asked to see it first - it was no better than the one we were already in. It was late, so we decided we could tolerate the room until morning when we planned to call RCI. During the night when I went to use the bathroom - I discovered a very large cockroach sitting on the counter. I guess it came up through the drain in the bathroom floor, which was broken. When the toilet was flushed, you could see the water move through the drain. I hardly got any sleep at night due to the air conditioner noise - which really couldn't be called 'air conditioning', since it was just a fan running blowing warm stale air. The next morning we called RCI, and were relieved they had a one bedroom suite for us at the Inn at Mazatlan. I do not recommend this hotel to anyone. RCI has been notified about the condition as well so they can update their rating or drop it completely (recommended).
- Balboa Hotel Mazatlan
