Hello,
We, as a family, have been traveling to Mazatlan for over 10-12 years and have always stayed at the Hotel Playa Mazatlan. Over the years, less and less travelers are going to Mazatlan and the hotel/town is becoming relatively quiet. I never would have thought the hotel would be so empty as it was in this last trip we took a few weeks ago. Here is why I was extremely disappointed with the hotel and have made the decision that it is time to look elsewhere within Mexico to vacation:(1) Half the hotel is closed, the swimming pool outside our room was freezing cold, yet the pool at the closed end of the hotel was heated. I went to the front desk and asked to turn on the heat the pool outside our room which was never done (in the past if the pools were too hot or cold, you would report it to the front desk, and taken care of immediately). (2) The waterfall/tub area was closed, when I spoke to someone at the front desk they said it was not part of the hotel, yet I explalined to them that they have it advertsied as part of the hotel's pamphlet; (3) Children's activities is completely shut down, which again is in the hotel's pamphlet, advertising tons of kids activities/games. It is understandable that because of the lack of tourist, cuts have to be made, but when I called back in October/November to see what specials were offered at the hotel, I was told there were no specials. At the time of the phone call, I was not aware that amendities were cut out. How can a business expect to charge individuals full amount, yet deliver half of what they promise? They said because of the lack of tourist these items were not being offered, yet they charged me and my family full price. I was told they are considering offering specials for next year, but they maybe a year too late!

We have been to the Hotel Playa Mazatlan 18 times in 15 years. I just returned from this year's trip. Sometimes, like this year, I come down with a girlfriend, while my husband stays home in the cold. I cannot begin to stress how safe you feel, even a couple of "old ladies" like us. i was a little saddened that so many of our friends (the staff) have retired, and I miss them very much. The staff you have is wonderful, and so very friendly, it's like missing family when they retire. I like the addition of the sports bar, just that much more friendly!
If we couldn't stay at the Play Mazatlan, we would not be coming back to Mazatlan. It is the best place, especially since I want casual and clean, not pretentious, with the best stretch of beach in all of Mazatlan.
It is so tough to maintain your level of service and amenities during such hard economic times, and I applaud your persistence to strive for excellence. I just wish you didn't have to close down the wing with our favorite room.... maybe next year ....
Thank you for another wonderful memory!

We've had several enjoyable trips to Mazatlan and always stay at Hotel Playa Mazatlan. The moment we arrived, the front staff recognized us and welcomed us as returning old friends...Hola Celia. As usual, the hardworking chambermaids did a great job of preparing our room on a daily basis...thank you, girls ! The waiters and waitresses in the dining room are gracious as ever. We've come to really appreciate the discreet security, who are on patrol all night long...we've always felt safe while at the Playa Mazatlan...thanks guys. If you're considering a trip to Mazatlan, make your plans to stay at Hotel Playa Mazatlan...we'll certainly be back.

When I asked my parents, who live in Mazatlan during the winter, for the “best hotels in Mazatlan” my Dad recommended Hotel Playa Mazatlan as “probably the best overall experience. Great location (Golden Zone for convenient shopping). Good food at very good prices. Return rate is over 80%. Fourth generation owners.” So, I booked three rooms, including one for my Mother’s 70th birthday surprise. Upon arrival, check-in took longer than desired as there are many forms and cards to complete, but we were patient as we were in Mexico on “mañana time”. After check-in, the concierge was kind enough to offer to decorate my Mother’s room with a small cake and card. All of our rooms had wonderful beach and ocean front views.

The main pool behind the reception area had excellent pool side service and great shrimp dishes including agua chile made with water, lime and serano chiles, cerviche and jumbo shrimp cocktail loaded with cucumber and avocado. Our favorite waiter, Ramon, kept us laughing and full of drinks and shrimp all day. Note: Although extremely reasonably priced, items ordered at the bar cannot be charged to your room. TIP: Skip the margaritas at the pool bar. The fresh lime juice flavored margaritas at the main restaurant near the beach are worth the short walk.

We enjoyed a wonderful breakfast each morning in the main restaurant warmed by the sun and every evening a cocktail at the bar while we watched guests dance to the live Latin music.

I agree with my Dad, for a large hotel that gives a boutique-like feel and skirts away from any time-share pressure, the best overall experience goes to Hotel Playa Mazatlan. P.S. My parents loved their ground level room with their own patio just steps from the beach they decided to stay an extra night.