Very friendly staff but the rooms, upkeep, cleanliness, grounds, etc. are just not up to what most US tourists expect.

No it's not a 4 star hotel. The beach is across the street and there is no room service. But if you can manage without a few luxuries like an ice dispenser and mini bar in your room or a memory foam bed, your going to have a great time just like we did. The food is good in the buffet restaurants ( there are two ) and it's great in the ala carte restaurants ( also two ). The nightly outdoor shows are highly entertaining and the staff and the manager George will pamper you with fast, friendly service. Don't book day trips through the tour operator. You'll get a better deal booking with George right at the hotel and if your really lucky you'll get Jose Rodriguez for your guide. Jose was our guide on a trip to Colima and he was fantastic. The best rate I got on converting dollars to pesos was right at the ATM at the hotel entrance. Manzanillo itself is safe , friendly, and breathtakingly beautiful. They've even got a Walmart if you miss your mall shopping. This resort is primarily a destination for vacationing Mexicans, but even though I don't speak much spanish, we found them to the friendliest guests there. I say give it a try, you won't regret it.

This was our first trip to Mexico and ended up in Manzanillo just because. We had no idea about where to stay or what to do and landed at Playa de Oro because we did an RCI timeshare trade for one week - and extended for an extra week. This was the right place for us. We opted out of the all-inclusive except for a couple of days because it's so much fun to walk into town to get food. But we really enjoyed the food the days we ate at the resort. There was a good assortment of Mexican dishes (and fresh made tortillas) and some "American" type of food which we didn't try.

If you want to be surrounded by staff and guests who speak English really, really well go somewhere else. But if you want staff who really take care of you, well-maintained grounds and clean rooms this is a great place. We always felt like they were honored we were there - even though we couldn't speak their language. A pleasant change from many American hotels for sure.

Jorge - the go to guy - is as fabulous as the rest of the reviews say. We were interested in seeing a soccer game while in Mexico (not much professional soccer in Alaska) and he went way out of his way to be sure we had good accommodations and were safe. On his recommendation we took the bus to Guadalahara which was just too much fun. He also arranged a tour of Colima, Comala, etc for us and we ended up going back to Comala for a couple of days.

The location of the resort is ideal. It's sort of by itself in the middle of town. No other resorts nearby but plenty of busses if you need to get someplace. Also, taxis are pretty cheap but we generally walked. The beach is great and the water very warm. The pelicans were chasing sardines which was quite entertaining. Between the beach, pool and books in Jorge's office we were happy.

It worked out perfect for the two of us. The families I talked to loved it as well.

As an escape to mexico and embraced by the mexican culture i would recommend this hotel. I feel that they are just as good as the 3-4 stars out there. The price is right the beach is filled with activity and the water is warm. The staff and services very good and will treat you as gold. The rooms where very clean and like all other mexician hotels they keep their standard tourist driven. This hotel has many stairs, but as you reach the next stair case you can take the time to see the breath taking views in for as long as you want. I felt the hotel had a real mexician feel and breaks the mold of other hotels in the area They offer a ride up if you wish, just ask and they are immediately willing to take you to your room. Yes, if you want to bearound music and playful fun you can. My hotel room was out of the noise of these activities. If you do not like which room you like just as to move. This trip is yours and should fit what you what. The food in the a la carts where veery good and the buffet offered me the variety that i wanted. If you want to eat differently you have to plan accordingly and your week will be filled with a variety. How exciting do you make your breakfast; their options from toast to pancakes, friut to cereal are there. The entertainment was very good, filled with a audience of locals that always kept the entertainment alive. The operation manager is there and will always help you in any concerns you may have. I had a great time.