Worst vacation in Mexico ever....and we have been all over....this resort does not cater to tourists....no english...food awful....same thing everyday, just changed the sauces (very spicy)
Most of the activities for children were either closed or broken....No or very poor assistance by staff....due to language barrier....Our accomatation was terrible...dirty, moldy, and again...poor maid service...had to chase down towels daily....Resort does not look like web site...needs ALOT of work.......very disappointed...never again....

Advantages of the hotel: They have nice sport facilities and a rather long water slide. You can also play gotcha and there are also a climbing wall and an archery range (but all these is not included and a fee is charged!). There is also a hotel doctor for emergencies.

Disadvantages of the hotel: First of all please note that we were housed in the gold-category (‘seccion-oro’)!

All in all the hotel is the most horrible hotel that my wife and me ever saw!
When we arrived in our room we were very suprised as the bedspread and the mirros were dirty, the drinking glasses were used and there were no towels in the room. The furniture of the room is very worn and rusty. Only two of five lamps were working!

We never got clean towels so that my wife, who is from Manzanillo and speaks Spanish, asked for clean towels at the reception every day of the first four days. One day we also left a message and a tip (20 MXN Peso) in our room for the cleaning woman and remembered her to give us clean towels but she only took the money and did not bring us clean towels.
As mentioned above my wife speaks Spanish so that she complained of the problem with the towels. On the fifth day I told to my wife that I do not want that she always goes to the reception and complaints about the problem with the towels, so that I went to the reception and asked (once again!) for clean towels in English. But to my suprise the receptionist let me know that he does not speak English...My wife and we were always thinking that the hotel is an international (!) resort and that they would speak English. Why they have inter alia also U.S. flag attachted at the hotel entrance, when they do not (or do not want to) speak English…?
Thanks god we have friends in Manzanillo so that they gave us clean towels for the next days!

Please also note that the food does not taste good and in the second week I suffered a virulent abdominal influenza. Thanks god – that was one of the few advantages of the hotel – they have a hotel doctor who prescribed me antibiotics.

In the advertisement they promise that sun beds and umbrellas would be also included. Thats true but please note that you only can use the white umbrellas at the beach and please also note that they have only 8 white umbrellas with 4 sun beds at every white umbrella (= totally 32 sun beds for all the hotel!)…

One day we wanted to make a telephone call but this was not possible. The receptionist told us that we cannot make a telephone call as we would have paid the hotel bill on the day of our arrival and therefore the invoice would be closed and could not be reopened! We told the receptionist that this would be true but we were obliged to pay the hotel bill on the day of our arrival and of course we would be willing to pay the telephone costs subsequently. Finaly, all these arguements failed and we could not make a telephone call!

As you can see from the photo we found worms every day which crept out of the crevices of the wall and crawled up onto the bed!

As I mentioned above the food was rather bad and had me made ill. After I was healty again we decided to stop eating in the hotel and breakfasted on our hotel balcony from now on. Of course every day some bradcrumbs fell on the balcony floor but none of the cleaning women had the idea to clean the floor of the balcony (like this is usual at other hotels). The responsible cleaning woman only cleaned just one time, after we rewarded her with a tip of 40 MXN Peso in advance…

Last but not least let me also say that the mattress of the bad was disgusting (see photo) and the water of the pool was dirty as the water circulation did not worked very well.

As these and other problems continued to exist we changed the hotel on the fourth last holiday day and thanks god in the new hotel we were happy! Of course ‘Gran Festival” did not refund us the price of the last fours days!

We will never return to this hotel again!

I just got back last night from my trip and although I got a screaming deal on the price, what I recieved was 5 star service. Lupita from AIr Transat was fantastic, she checked in with me all the time to ensure I had everything I needed. The resort was only at 10% capacity during the week and 90% on the weekend. Mostly mexican families there, only a small handful of english speaking canadians. I really enjoyed the food, pescado ( fish daily) chicken, beef and their Italian a la carte was really nice. There is so much for the kids to do, waterslides, zip lining, skating, 5 pools and it's all included. There is a perfect adult area called the solarium, go there to relax and ask for Javier, he makes the best drinks ever. The animation staff are great, the shows I really enjoyed. I also recommend Fernando the tour guide because I was there by myself, he speaks English , he took me to Barra Di Navidad and we had huge shrimp on the beach and took the fishing boat all around the island and had a few cerveza's. THe rooms are very clean, only problem was the beds are hard so if you know that ahead of time , you can bring something. Other than everything was great, I will return with my son who is 12 for sure. Oh and they have a paintball circuit also free.
THe beach is a short walk away and there is a bar and food avail for you there as well.

Just wanted to thank all the staff at the gran festival in manzanillo...the service was outstanding, the acomodations really confortable,the food excellent, and the staff...the best!!
We are definitly going back next year, it is a highly recomended resort specially if you are travelling with family. The kids 13, 10 and 4 had a blast!!
We are looking forward to see you next year!!