Front Desk/Check In, we got in at 3:00am, pretty much everyone had to be moved to different rooms after complaining, they were either not made-up, dirty, ants, no water, smelled like sewer, expected two guys to share a room with one bed, ect. It took about two days to find rooms for everyone. The front desk staff was not very helpful. Claimed there was a hostpitality room for the final day but they never gave us a chance to use it (we booked out at noon but our flight didn't leave till 2:00am). Some of the better English speaking staff were waiting on tables instead of working at the front desk.
Staff: overall very friendly, can always find someone who speaks enough english. Tipped 10-20 pesos here and there. Maid service was great.
Rooms: crappy, but I slept well in my bed and thats all that matters. Ants, gecko's, cracked tiles, no hot water.
Grounds: very pretty and well manicured.
Entertainment: poor to good, some shows were embarressing and some were really good.
Food/Booze: Food was great, loved it all, sometimes it was cold though and we were there right when it opened. Booze was good, bottles beer poured into plasic cups.
Beach: big and empty, waves were small
Pools: Always a place to sit, too loud for me, drove me nuts. Mexicans like Techno/Disco music and they like it loud. Buddy sliced his toe open on a cracked tile in the pool. The place really needs some essencial work done.
Demographic: 95% mexicans, they were fun to be around. Really kept to themselves.
Other: Market right outside the resort, you can buy it all there. A couple of cantinas there as well, Check out Tomacoon the crockidile guy Saturdays around 5:00pm, don't miss it. They guy is from anouther planet. Bus right outside the resort to town for 8 pesos. Plenty of cantinas in town to eat/drink at. Beer planet was a hoot. Zih was very relaxing compared to Ixtapa. Franks place had good Pizza and a crappy rock band but it was very fun and friendly there. Even crappy rock is good rock in Mexico. Senior Frogs is the local night club in Ixtapa, 100 peso's cover charge. young crowd. A guy in our resort got sucker punched by a local in there, according to witnesses he was minding his own business. I believed him. Some of them just don't like us. Can't blame them, some of us are pretty ignorant. I got a bad vibe at a few establishments. Did a combo tour of town and country. It was a good way to kill the day. $60USD
Overall: Went with my buddy, I would not take a lady to this resort. Not worth the headache. I prefer cuba and dominican. Food is not as good there but more culture, and I felt safer. Haven't been to mexico since 1998 and its not the same. Just seemed like they didn't want us there. If you are just looking for a place to crash then OK, however, there is no nightlife nearby. The sun was hot, beach was fine, food/booze fine. The rooms were crappy (At least fix the broken tiles so a guy does't rip his foot open) and they need an adult pool not connected to a familly pool. A pool that is quite with no kids.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC