This was the worst hotel I have ever stayed at. People are constantly harassing you to buy drugs. The staff does not speak english or at least they act like they don't. The food is so disgusting, I am pretty sure they have higher standards in the US prison system. Police are outside the hotel with machine guns day and night. The beach is public so if you do venture out there, you are constantly harassed by drug dealers and people selling junk. The rooms are filthy and have many things broken. The hotel consists of 18 floors, yet the elevators don't really work. On my departure day I waited over a half an hour for an elevator that was not packed to come by, unfortunately there never was one, so I had to carry my suitcase down 10 floors. I traveled with 8 people so I was able to see 3 rooms and they all had the same problems. There are no large chain hotels any longer in Acapulco and it is on the decline. Everyone is trying to hustle you there and it is very dangerous. This hotel also had many mexicans staying there. Also the liquor is horrible consisting of Mexican, vodka among other terrible things. This place is dangerous and disgusting do not go. YOU ARE GETTING ROBBED OF YOU MONEY.

The rooms are large but very dated and a lot of things broken,the maid service was just ok i had to ask every day for wash cloths.My stay at playa suites wasn’t pleasant this time I stayed there many times in the past but I will move on . I had to change rooms 4 times before I could get one that was acceptable. The elevator’s in the one building doesn’t work and the other keeps breaking down and on weekends it get very crowded with Mexicans. I had a contract from a travel agency that the day I left they tried to get more money than the balance due they claim the rate went up so they don’t want to honor the contract which still isn’t settled. The security at the hotel doesn’t speak English and harass some of the customers there. Mexico in general isn’t safe there are police all over the place people getting robbed by the waiters and vendors. I think after this experience I will try another location.

We had a wonderflu room, separate king bed area and a living room which would have been great for kids to bunk in - if we had kids. Many other guests did have kids and that meant the pool and beach were crowded. We were there on a weekend as well. I can see this as a great party place but for us, we are a bit past that stage in life. As to the amenities, food was fine, service good, but in general too crowded for our taste

My boyfrined and I were staying in Playa Suites Acapulco for five nights as the start of our 4 weeks long Mexican vacation in December 2008. Overall it was better than expected but it was due to several reasons and not exactly because of the hotel facilities. The hotel is very simple, nothing fancy, the rooms are ok, might need some renovation. There is a smell in the building which reminds me to my old dormitory's room smell, but it is wierd only when you arrive.
Food: The breakfast was not included in the price (92 USD per night for a suite with an ocean view from the 29th of Dec till the 3rd of Jan) but if you pay for it for the whole stay at the reception it is slightly cheaper. The breakfast btw is incredible for an European, they make any kind of eggs you want. We also tried the beach bar for lunch but nothing special, rather simple. There are plenty of restaurants nearby so you can go out for dinner to a different place every night.
Room: We stayed in a 'suite' with an ocean view which was really worth it. We slept with an open window every night and were listening to the sound of the waves, it was really nice. There was a so called kitchen in the suite but there was no equipment at all, only an extremly old fridge. We took this advantage and bought a small cooler box and beer at the small deli accross the street, put it into the fridge and have really cold beer for the day. So we could drink the beer we wanted an saved some money. It was New Year's Eve when we were there and the firework was amazing from our balcony on the 9th floor.
We had wireless internet connection in our room but I am not sure it was the hotel's sign.
There was a safe in the room as well which was very usefull.
The staff did not really speak English, but we could get along.
Acapulco overall: It was a great decision from us to start our trip in Acapulco, because it is something we definitely wanted to see but would have been very disappointed going there after the Caribbeans. It is hudge, old, touristic and kind of retro and was full of Mexicans. Which is a good thing. There were a lots of hawker as well. There were someone who wanted to sell you something in every two minutes. Especially if you go out of the fence of the hotel and stay on the beach.
Overall it was ok, but expect a very simple but clean room with furnitures and style from the 70's and you will not be disappointed. It was ok for us for the first 5 days but if this would have been THE vacation I woud have gone somewhere else.