The furniture in the suite was very old and dated. All of the TV’s in our room did not work at all during our entire stay. Despite several attempts to connect with the reception area to fix this problem, they ignored our request and as a result nothing was ever done.
The staff members at the onsite restaurant were very rude and made insulting comments about my elderly parents because they could not walk without assistance. The worst was getting sick after eating the food in their restaurant. We each ordered different items of the menu; however, all of us ended up getting food poisoning. Powerful waves of pain rumbled through our stomachs, while we endured diarrhea and vomit throughout the night. I eventually got a hold of a manger to ask them about seeing a doctor, but I was told we had to pay for one to come to the suite to prescribe medication that could make it stop. I explained that we had only been eating at their restaurant (since the hotel is a bit too far to travel daily for meals), yet he informed me that it was not hotel policy to provide a doctor since we could have possibly gotten sick from something else. That was completely insane! I have stayed at resorts, hotels, and inns throughout Mexico for the past 30 years and I have never had all of my family members get food poisoning from a restaurant before. The way they handled this matter was entirely unacceptable and an insult to their guests who pay for their vacation with their hard-earned money, only to be treated without a modicum of respect or an ounce of dignity.
To the readers, only recommend this hotel if you are trying to get even with someone that you do not like very much and want him/her to have a holiday from Hell!!
- Torre Blanca Condominium Acapulco
