We were supposed to stay here for 4 nights, but checked out after 2 nights because our digital camera was stolen from our room while we were out having breakfast. We are sure we left the camera on the nightstand before we left and when we returned, it was no longer there. We notified the managers and they came up to our room, #1205, and searched through all our stuff, because I guess they thought we were lying about no longer having our camera, then left us waiting in the room for about 4 hours while they did some "investigation" about what happened to our camera. In the end they said they checked the record of who had entered the room and saw that only us and the cleaning had entered, and nothing looked abnormal. When we returned from breakfast, the cleaning lady (Elvira) was in the room next to our ours and had just finished in our room. Elvira is supposedly the only one who had been in our room while we were out, so she is the only one who could have stolen our camera. THE MANAGERS TOLD US IT WAS OUR FAULT SINCE WE DIDN'T PUT THE CAMERA IN THE SAFETY DEPOSIT BOX. Then when we tried to check out that day, they tried to charge us for another night since it was past checkout time, but the only reason we had stayed was because they told to us to wait while they did an "investigation". The bottom line is: The staff here doesn't care about your rights. You cannot trust them.
- Fiesta Hotel Acapulco
- Acapulco Fiesta Hotel
- Fiesta Acapulco
- Fiesta Inn Acapulco
