This hotel has lots of great things about it and lots of really bad things about it.
Pros: It is located right on the beach in the middle of the tourist strip. Shops, restaurants and internet café right across the street. Each tower is shaped like a triangle so every room has a beautiful view of the bay. Each room has a balcony and kitchenette.

Cons: The rooms were old, and dirty. Many things in the room broke while we were there and maintenance was very slow in coming to fix them (toilet, shower, balcony door). The elevators were very slow. Some people in the front desk were great and some were terrible. You will have a hard time getting by in Acapulco if you don’t speak Spanish, especially with the staff at this hotel.

I found the hotel on the internet and liked the location and the price, so booked it. We got pretty much what we paid for. The suite had a two burner hotplate and an under the counter refrigerator which worked, but was wobbly. The king sized bed was comfortable.

We did not eat at the hotel restaurant or use the pool, which was always occupied by dozens of people of all ages. Just didn't appeal to us. There are a couple of small overpriced convenience stores on the premise which we also didn't frequent, as there are a couple of real ones, Oxxo and Extra, within two blocks.
Overall, I wasn't disappointed, but thought the service could be improved. I don't plan to stay there again.

I'm really sorry to hear that some people had bad experiences at Las Torres. It's a very very old installation but while I was there, it looked like they made quite a bit of dough during spring break 'cause they were renovating EVERYTHING. Honestly, I LOVED our room. It was awesome, spacious, great AirConditioning, clean kitchenette. It's true the maids didn't over clean but they did what's necessary. My husband and I didn't go for the all inclusive, but we wished we did for basic necessities like vegetables. It seems that fruit and vegetables in Acapulco are all rotten! It was better at the buffet but I heard the actual meals were nasty.

The private beach is a disgrace but hey, NO PROBLEM, just head out to the strip walk for 3 minutes and you're on the rest of the beach/bay. The so-called private beach is basically a closed off section were really aggressive waves! So, avoid it, or stick to the pools.

Across the street from the hotel (and pretty much at every second corner) u'll find a restaurant called 100%NAtural. Even if you have an all inclusive, DO EAT THERE. It's super healthy, mostly vegetarian, and the waiter Fernando became a great friend of ours and we noticed the service improved drastically as we became friends. Try the CONGO or OASIS cocktails there... mmm! Only 25 pesos = $2,50.

You can exchange your money anywhere, from U.S.D to Pesos is the best deal, and the rates are pretty much the same everywhere. There's an exchange office just inside the hotel, and the guy who owns it is really sweet.

free calls to Canada & US, average of 5-20 minutes a day depending on whether people are waiting, but if nobody's there, u can talk forever), and u can use the internet as often as u want (20 minutes at a time) , the safety deposit box is included no matter what and its such a relief having one (mucho importante!!) The staff are nice, respectable, and stay outta your hair.

I REALLY LIKED THIS HOTEL... but clearly, it depends on the person and what you're looking for.

The food is disgusting, and they put (looks like) uncooked hotdogs in everything. The smell coming from the restaurant is enough to make you not want to step foot in there. It is near impossible to get a lounge chair unless you get up at about 6 am and reserve it with your towel, and on the weekends the pool is full of visiting Mexican families because apparently one of the towers is vacationers and the other is for Mexican people. I had no problem with this but there ended up being hardly any room in the pool. It is near impossible to swim at the beach, it is closed in by rocks on either side and sometimes in the afternoon the waves were so big that they crashed in to the wall. It is not a beach that you can lay out on, we ended up going down the street to the public beach when we wanted to go swimming. The rooms were clean and new sheets and towels were brought everyday, although I woke up one day while the maid was in our room, she didn't buzz or anything which kind of creeped me out. They didn't really clean up the room, they didn't take any empty cups from the counter, just did the bare minimum. If you are going to stay here, I would suggest not going all inclusive, since the rooms are bareable for sleeping and it is a great location.