I have stayed in the penthouse of this hotel on many occasions and it has always been enjoyable. The hotel is not 5 star but it has everything you need. The rooms are clean big and have an amazing view. I would throughly recommend it.

Stayed Feb 28th for 2 nights. There were 4 of us so we had 2 rooms. My sister is disabled and cannot walk so she brought her scooter. The hotel is very handicapped friendly and she was able to get to every part of the hotel with her scooter. The elevators were small but she could still go in with her scooter. She had a handicapped room which was excellent. It would be nice if the they had a raised toilet or adaptable riser which they didn't. However, they brought a very nice open chair for the shower.
I don't know what someone is talking about regarding the towels. They were plentiful, white, and thick. We didn't encounter any dirty napkins, although the restaurant service was somewhat slow. But this is Mexico where just about any restaurant is slow.
The views from the balconies were awesome, beautiful sunsets too! We had a misunderstanding regarding the daily rate, but after some discussion the hotel honored our understanding of the rate. We made reservations directly and never got a confirmation email. Overall, I would definitely recommend this hotel for families with children and couples. It's not flashy as it's among the oldest hotels in Acapulco, but it's quaint and very well located. You can walk to restaurants, etc. The hotels has umbrellas, beach towels, and chairs on the beach and the pool. They have servers taking drinks orders.
We found the staff very accomodating and willing to make our stay a pleasant one.

Stayed here one night after our Panama Cruise.
Very clean comfortable room. Nautical decor. Very interesting vanity in the bathroom. Good water pressure. No washcloths which I had forgotten might be the case. Didnt bring one because we were on a cruise.
Good closet space with a free safe and good sized balcony with fabulous view
Very very nice public areas for dining.Pool smallish but lots of chairs.. Lonely piano person in the lobby at night..
Didnt eat at this hotel only had drinks at the patio bar. Service there was excellent.
One concern (but this could be common practise in Acapulco)-they wanted our credit card run through and signed but with no amount filled in. However when we protested that and asked for the amount to be filled in they did so. Probably thought we were odd!
Could recommend this hotel and would stay here again.

Went here for 2 nights stay. stay in the pent house, nothing so special. luggage arrive almost 1h to our room. I need to call 5 times, and none of them speak english

no water boiler or coffee makers, its sad for this kind of a big and famous hotel. towels looks like it were 10 years ago.

breakfast buffet, they serve all Mexican food. watch out your napkin, even though its a new one and still nicely place in the table, when I opened it, it has a big lipstick stain on mine. I opened my daughters, it has a coffee stains. and my mom's sauces stains. do they really wash all those napkins?

I need a hot water for milks early in the morning, they refuse to get me some, till I scream at them. the hot water it self its like a 90percent water and 10percent coffee. and I paid for 20peso.

the restaurant at the small corridor beside the front desk, I ordered Heineken and they brought me some funny beers, and I tell them this is not what i ordered, they dont care.
Order never came right. Ordered vanilla icecream and they brought a coconut icecream.
salad cames without dressings, and when I ask for it. it tooks 30 mins.
I wonder where's their kitchen.
sad.. it doesnt feels like holiday