First of all; the hotel has beautiful and clean rooms. Other than that the staff is amazing, so friendly and helpful! They provide the best service! Beautiful and central location in Acapulco, with Starbucks, the beach and several pools as the closest neighbor! A perfect stay!!

I came to Acapulco for a congress and stayed at this excellent hotel which is located in Acapulco golden zone, with amazing bay views and great service. I had a master 3 bedroom suite plus with the best views of all the bay at the 16th floor. Room 1637 was amazing, well decorated, cleaness an extra point, want space ?? try this one :) Fully equipped kitchen even with dish washer, great living room with ocean front views make you feel as if u were on an infinity pool whilst watching tv or eating at the dining room. Huge terrace the main one and two more terraces for each bedroom so picture that... can't have a better bay views :). Master bedroom great and spacious, the jacuzzi had more incredible bay views and even whilst showering u r still having amazing views, makes you feel as floating in the air. The living room has a dvd player with home theather sorround sound, flat tv on each room and an extra one at the living room (4 in total). Points down ??, yes, there is a smell other people have complained about in the whole hotel, kindda humidity in old buildings but is well tolerated, second, no 24 hrs room service wtf ??? i tried ordering a hamburguer at 3 am (just came back clubbing) to find out there is no 24 hrs service, third, from the outside the hotel looks quite old and needs to be improved but on the inside is great, believe me the building wont fall down though it looks like it will lol. forth, the place is located where the main clubs are, so if u want to rest without noise and music pumping all nite long this is not the place for you There are 3 pools and are ok, service at pool is all rite, not extraordinary but acceptable and it has a private beach where u can swim and have a good time specially because there are some rocks in front of the beach preventing from big waves to break in over you. Stayed 5 nites here, i really recommend this place as a great option if u want to be in the heart of the golde zone in Acapulco with all the main clubs and restaurants in a walking distance. Security is impressive due to police, i think it has become a safe place to enjoy once again and it's safe to walk around. Try the health club and endulge yourself with an hoilistic massage as i did, u wont regret it :)

Took the family here for a five night break, and we had a probably our best experience in Acapulco so far. The hotel is right on the strip and is centrally located so nothing will be too far in either direction. Although check-in was easy we then got the Vacation Club (timeshare) hard sell from an employee, free breakfast to listen to their sales pitch etc etc, we declined and declined but it still took a while to get rid of the guy.

We had a junior suite and it was much better than we expected, above all the kitchen whch was very well equipped, with a full hob, fridge-freezer, microwave, coffee maker, liquidizer, toaster and all the pots, pans, utensils, chopping boards, wine glasses, mugs we could have wanted. Even a dishwasher, haven't even got one of those in my home! Plenty of space to dine at. Where it really helped was breakfast, we brought in some cereals, bread, eggs etc for the kids and us and made breakfast in the room every morning, you can practically pay for the difference on what it costs for the suite on this alone. Lunches and evening meals we ate outside (no need to go crazy, it is a holiday after all). I'd say for families, this is by far the best option. All of the furnishings and fittings in the room were more or less new, well maintained and clean. We really were delighted with it.

The suite also has a big bathroom with over-bath shower with a jacuzzi, kids loved that. Master bedroom is huge, comfortable king-size bed, with a balcony and a TV in there too if that's your thing. Next to kitchen-dining area is a large sofa with an enormous (50 inch?) TV, and below a music Hi Fi and DVD player. The sofa is also the second bed which is where the kids slept. It fits two teenagers/adults, and it's big enough to squeeze three little 'uns on easily. And quite confortable as a bed, not always the case with convertible sofas. This section leads out onto a balcony.

A word of warning about the balcony. It's guard rail is partly open. The gap isn't huge but we still wouldn't let our 5 year olds go out there alone, they could have fit through it if they'd really tried to. For younger kids from crawling to toddliers, you'd better make sure the balcony access door is shut the whole time. I might even consider staying somewhere else, it's really a bit scary the way it's arranged. At least make sure before you check in.

As to the rest of the hotel, there are two pool areas, the main area is divided in deep and shallow areas. In the deep areas they have jet fountains squirting around and that's also where the activities are (aerobics, volleyball, basketball etc, all aquatic obviously). In between deep and shallow was a line of sun loungers, which were all around the pool as well. Plenty of shade around and plenty of sun loungers available. Staff were attentive and served drinks and bar snacks to the loungers. Whole area was very clean. Our kids flopped around in the shallow side which curls around a rock formation, there are small waterfalls and places to set up games. While not spectacular, it was more than pleasant and the kids were happy spending hours here.

The other smaller pool area is just above the beach, they call it the beach club. We preferred it there as you could hear the sea (and the music, which is ubiquitous at practically all Mexican hotel pool, was slightly more discreet and much less idiotic to the ears). Lots of kids monkeying around here too, this hotel is definitely a family-friendly place. The beach itself is public, but the hotel sets up its own sun loungers down there and will offer you drinks etc, although you are perfectly entitled to buy them from the bar just alongside. The waves at the beach are moderate to strong, I was fine (I'm a strong swimmer) but we wouldn't let the kids swim there (and they didn't fancy it either) so one day we took them to Caleta beach on the other side of the bay where the waves are much gentler so they got their fix of sea swimming. Please take care and respect the waves at the hotel beach though, if the surf gets up one day or more, stick to the pools.

Next to the main pool is the restaurant (there are other restaurants onsite although they seem to be open a weekends only, we went during the week). We ate once a la carte and once at the buffet. The food was acceptable, a little over priced for what it was, nothing terrible was served, but it wasn't gourmet either. We ate there for convenience but there are surely better qualiy and better value options nearby. So we were happy, but not bowled over.

Service from all staff was impeccable, valet parking good although worthwhile calling ahead at busy times, four good fast elevators, cleanliness excellent throughout, and although our room was on the "road" side of the hotel we slept without disturbance. We were 14 floors up which may have helped.

In summary we enjoyed our stay, hassle-free on every count, a good place for families to lodge. Is it the very best Acapulco has to offer? Of course not, and if you are high-maintenance you should probably go someplace else. Is it a very decent hotel? For sure, and it shows through in the attention to detail in the installations and in the service we received. We will definitely go back, and soon I hope.

Stayed here overnight after getting cheap return flights from our main holiday base in Mexico City. It's a high standard hotel although its position on the main strip is a little bit far from some of the main restaurants/sights. There's still some good choices in the immediate neighbourhood however and taxis abound.
Our check-in experience was a disaster, we had booked through a 3rd party and the receptionist couldn't locate the booking. It took over an hour to resolve this which was unacceptable. This was probably an unfortunately unique experience; other guests seemed to coast through registration.
The room was bright and airy with a great sea view from the balcony...the hotel is designed in such a way as to maximise sea views for all the rooms. The sink is located in an alcove in the room, would have preferred it to be in the bathroom. Bed was very comfortable but hotel is situated near the bungee jump meaning it can be noisy at night; bring earplugs. Acapulco is a party thus noctural tranquility is not a given but I imagine that most people will understand this.
Hotel's beach is very pleasant; maybe the vendors who ply the sand are a tad bothersome but if you ignore them they will eventually take the hint. Loved having a drink in the shady bar on the beach.
Had breakfast in a huge dining area that was partly outdoor. As it was the weekend it was extremely busy, probably would have been a good idea to get up earlier. What a shame the hotel allows some guests to be topless during mealtimes; they should try and prevent such vulgarity. Quality of the food was very good and there was abundant choice of hot and cold dishes.
We had a great stay, there are innumerable hotels in the area but apart from the few minor quibbles detailed above, this is an especially good one. The public areas in particular are deserving of praise; loved the huge lobby/check-in area