I would give my experience only 2 out of 5, but I want to be fair to those looking for a room. I think normally, it would be a 3 out of 5 considering the location, but I am a little perturbed by the service. I don't know if I can attribute this to the staff or to the chain itself, but I am starting to lean toward the latter. I have made a complaint via email, and still haven’t heard a word (4 days).

Anyway, I made the reservation through Holiday Inn’s web site, and booked a king size, non-smoking room. It is important to note that I would have incurred a $25 fee to cancel the room. It took the Hotel over 30 minutes to find me a room at all, and only a smoking 2 double bed room. I was on vacation with my wife, so that really wasn’t acceptable. As they say, they know how to take the reservation, but not how to hold it.

Other complaints were as follows:
I made the reservation in dollars, and they charged me in pesos an amount that will never equal the quoted price given the current exchange rate.
The pool water was dirty, and the pool was not kept up (this seems to be a trend with American Chains in Mexico).
There was a lot of noise (people banging on the door at 3am for 30 minutes). That could happen anywhere.

The room itself was pretty nice, the beds were comfortable, and they had a neat self serve lock box. The bathrooms were clean, if not a bit old. The hotel staff is reasonably friendly if you are in the United States, but considering we were in Mexico, I would say it was below par.

If I went to Saltillo again, and didn’t want to stay in one of the downtown options, I would stay here since I know what to expect, and it is the only nice American chain that is reasonable close to the downtown area (about 5-10 mins via cab). The cab ride will cost about $20-$30 pesos (2-3 USD). There are also numerous restaurants close by, and they have a business center where you can use the internet.