I had a chance to stay at Camino Real-Saltillo on June 25-27, 2005 and I had some concerns with the way Camino Real manage this particular hotel. I had stayed at several other Camino Real Hotels in Mexico and without exception they are top line.
Installations and hotel location was excellent, very nice views of the Saltillo Mountains from the hotel as well as good front desk service.
Problems were abundant at the restaurant "Los Azulejos" where the restaurant would bring to your table whatever they had on hand. I ordered a specific dish a la carte and they brought the dish with at least half of the side items missing. When I asked to review the menu again they stated to me that they had forgot one item so they brought it. So I was short 2 side items. I was charged completely for the dish eventhough it was not what I had ordered. Breakfast Buffet is their attraction which by the way I felt was extremely expensive ($13 U.S dollars) for Saltillo Mexico. Coffee at the room was charged ($1.00 USD) but the room crew would not replace new coffee at following mornings. It seems they wanted you to call front office to request additional coffee so they would bring it and you would tip them again. I would probably think twice before I stay at this particular hotel again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC