My family and I stayed at the Hilton Garden Inn on Wednesday, July 1st, 2009. When we woke up, we found that one of our trucks had been stolen from the parking lot of the Hilton Garden Inn. When we checked in the day before, we asked about parking lot security and were assured the not only security cameras but a Doorman constantly surveyed the area. In the morning when we confronted the front desk and Doorman about our missing vehicle, he replied, "I don't know when it could have happened, I was here the whole night". We were not offered anything for our loss: a hotel credit, a ride to the police department in order to report the crime, breakfast.

Clearly hotel employees are part of a ring of thieves that stole our truck. I will never stay at this hotel again, or any other Hilton in the world. I will advise everyone I know to do the same.

We stay on holidays the service was great very polte people and friendly they are making a good service

I've been in this hotel several times, sometimes only for some day, sometimes for some month. I had 4 times very strange problems with my hotel bill. They used my creditcard no after I left the hotel for somebody else and I got the bill. I bock the hotel with my Hilton member points and get charged without request or information to my creditcard and other things been happen. Be very carefull here!!!

The breackfast assortment was going down by half of the selection in one year and in the good equiped gym room, 60% of the equipment is damaged and not ready to use.

Rooms are at a low standard and OK so far.

Have eaten at other hotels in Nuevo Laredo, Mexico. Stayed at several others. HOWEVER, without a doubt, the Hilton Garden Inn in Nuevo Laredo remains the number one hotel in this city. The personnel are professional, guest oriented and attend to every need. They have a business center that is staffed by a courteous staffer. The Front Desk is second to none. When you come in to the Hilton Garden Inn, and you have been there previously, they remember your name and even your room preference.
These are exceptional people, more than reasonable rates and located close to everything. Safety is not an issue unless you are involved in the drug business. Taxis are reliable and the people of the City go out of their way to be accommodating. The Hilton Garden Inn is the place to stay.