I am a frequent business traveler to Monterrey, Mexico. I have stayed in several hotels in the area and I found this hotel better then the rest. Since mid-2006 I have now stayed in this hotel 5 times and has now made this my prefered hotel because their front lobby service is quite good, their shuttle service is reliable, and (important to me as I sometimes have to stay for 2 weeks at a time) they offer several English-speaking TV news channels (something lacking in most other hotels in the area.) High-speed Internet access is free and always available (just ask for a Ethernet cable at the front desk). Rooms and the general appearance inside the hotel are clean and staff has always been very helpful. Rooms are furnished with a safe (very handy.)

The only complaints I have is their restaurant. Many mornings the breakfast is not ready or available at 6 AM (as advertised) or even at 6:30 AM. Although their food (dinner) is acceptable in preparation and taste, their menu is rather bland and need to be refreshed. (Note: When I was there in Jan 2007 I noticed that they are making a new effort to improve the service level in the restaurant. I hope it was not a flash in the pan.) There are several restaurants in the vicinity, but none in walking distance from the hotel. The hotel shuttle will, if not very busy, provide transport to and from the restaurants. Taxi's can easily be found too.