I have stayed 3 times at this hotel , and to be fair with them, if the second weren't been bad ... I should grade them like excellent.
The rooms are spacious, with bathtub, nice bed, air conditioner (very important in Monterrey), total privacy, nice lobby and reasonable good food. The hotel is beautty at the end of the day, and they give you a welcome with a couple of big apples wrapped in you room and a letter of the director.
I strongly recommend you to ask when booking to have a room in the Tower Area instead of the pool, for more privacy and walking a little bit less. The rooms are almost equal in both cases (I have stayed in pool and tower).
The problem: In my second stay, I tried to make a phone call in the room, and they never fixed in a 4 days stay, so I was unable to make or receive phone calls, even when I asked in the front desk 4 times to have it fixed.
As a cosequence, I dated a person I needed to hire for make some surveys in the streets. Since I was unable to receive calls, the guy insisted on comming to my room, and the security personal was unpleasant to him, and escorted them untill the door of my room, where they rudelly tell me I was unable to receive in room visits, and even when I explained the telephone problem, they ask me to receive my visitor in the lobby in 2 minutes at most like if this guy where a thief or an escort.
Cross your fingers and expect not to have your telephone line broken, and you will have a very nice stay in this hotel, and don't forget to choose the tower section, even when it is slightly more expensive, it worth it, if you can pay it.
- Safi Royal Luxury Monterrey
- Hotel Safi Monterrey
- Safi Royal Luxury Hotel Monterrey
