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Hotel Pueblo Amigo Plaza & Casino – reviews, photos

3.0 of 5
Via Oriente 9211 | Zona del Rio, Tijuana 22320, Mexico
Hotel amenities
Special offer
$55 per night
Hotel Pueblo Amigo Plaza & Casino
Ranked #7 of 33 hotels in Tijuana
3.5 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    21
    10
    8
    5
    3
Date Rating
Fredericton
Senior Contributor
22 reviews 22 reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“Casino noises night and day”
3 of 5 stars Reviewed 2 January 2012

The hotel was decent, albeit a bit dated. Nice marble in the bathroom and the beds were comfortable.

The restaurant served the most intoxicating foods in the buffet which was annoying cause I'd just had surgery and could only eat broth :(

The sounds of slot machines could be heard in our room all hours of the night and day.

Keep an eye out of original artworks throughout the hotel. Some very lovely murals and sketches on walls.

Room Tip: I'd try to be on one of the higher floors. You should get less slot machine noise up that high.
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask zedsmummy about Hotel Pueblo Amigo Plaza & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuebloAmigoHotel, Gerente at Hotel Pueblo Amigo Plaza & Casino, responded to this review
4 March 2012
Dear zedsmummy: The opening of the casino was an important event. Even though the casino has been wonderful landmark for Tijuana, it takes as a top priority the well being of our guests. Therefore, I appreciate your comment, I had couple of those myself, regarding gambling machines noise. as of March 15th 2012, we are going to be featuring in the two highest floors, 6th an d 5th, with special doors that will cut and filter the noise, offering a very quiet area. I hope you will contact me on your upcoming visit to our city and check out the improvements we have done. I hope you can join us for the traditional and delicous breakfast buffet!
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New Orleans, Louisiana
1 review
“Very Nice Hotel”
4 of 5 stars Reviewed 22 November 2011

Very close to the Border. The staff was friendly and helpful and most spoke fluent English. The deluxe rooms are very affordable, spacious and lovely. Very nice bathrooms - marble. The room was very clean. The sheets and towels were pure white and smelled so fresh and clean. I can't say I have experienced that at all US hotels! I will definitely recommend this place and go there again. The only reason I didn't give it a 5 is that the casino is in the center of the hotel in an open area and all rooms are around it. You can hear the sounds of the slot machines when they really get going. But it really didn't disturb me too much.

Room Tip: Get a deluxe for 10$ more, and book on line, the rate is better!
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  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ronniep44 about Hotel Pueblo Amigo Plaza & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Espinoza, Public Relations Manager at Hotel Pueblo Amigo Plaza & Casino, responded to this review
25 November 2011
Thank you for your review, I'm sorry about the noice from the Casino, we have done a great job minimizing it and we are working on keeping all the noice out where it belongs, the Casino.
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Tijuana, Mexico
1 review
“Top professional personnel, excellent hotel”
5 of 5 stars Reviewed 21 November 2011

My wife and I have come to Tijuana, Mexico for the first time. We are Russian writers and journalists, both 60 years old. We have seen many people and are very, very hard to surprise.
And yet Gerardo Delgado of the Hotel Pueblo Amigo has pleasantly surprised us. The moment we saw him it was clear that his main gift was the human touch. There are people who are
thankful to life without saying it much. You recognize them by the way they walk, their posture or brow movement. And when you hear the first word you understand you met a brother, perhaps not by blood but by spirit. You can call Gerardo the man who carries sincerity.
Look at him and gone are any tension or thoughts that rascals, grabbers, boors exist among people. In him you see the main feature of an intelligent and decent man – willingness to help. Such people are few but it is them who make the country move ahead.
Mexico, we congratulate you on Gerardo Delgado! You can be proud.

Leonid Zharov. Tumen, Russia.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Leonidd Z about Hotel Pueblo Amigo Plaza & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Espinoza, Guest Relations Manager at Hotel Pueblo Amigo Plaza & Casino, responded to this review
25 November 2011
Thank you for your great review. I have personally known Gerardo for many years and I'm proud to say that he has build lasting relationships with some many of our guests due to his hospitable personality. We in the hotel try to emulate his enthusiasm and charisma.
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Los Angeles, California
Top Contributor
51 reviews 51 reviews
Reviews in 41 cities Reviews in 41 cities
55 helpful votes 55 helpful votes
“Good Place Very Close to the Border”
4 of 5 stars Reviewed 6 November 2011

I stayed one night at the Hotel Pueblo Amigo to try their casino and also to do some shopping. If you want to stay in a decent place in Tijuana but want to be super safe and near the border, this is where you should go. The best way to get there is to just walk across the border, follow easy directions, and 10 minutes later you will be at the hotel. You can also drive (it will take you less than 2 minutes after crossing the border), but then you will have to deal with the auto line going back.

This is a good 4-star hotel. There are only 120 or so rooms, it looks larger from the outside but there are only rooms on 2 sides of the hotel, the other 2 sides are walls. My standard King room was on the 5th floor with a decent city view through a very large window. Nothing was wrong with the room at all, the WiFi worked great. I read on TripAdvisor that the rooms might be noisy, but I was there on a Friday night and I could hear very little noise outside the room. I reserved the room on their website and paid about $85 which included breakfast and WiFi.

There is a fine casino in the hotel with hundreds of slot machines and also a few table games like blackjack. There are smoking and non-smoking casino rooms. To be honest I didn't come away a winner, but I still had fun and met some new friends.

There is also a sports book on-site which seemed to cover all major sports.

The buffet breakfast was first class with lots of selections (both Mexican and American) and very good food.

The main drawback to staying here is that although it's close to the border, it isn't near a lot of action other than what's in the hotel. There's an area next door called Pueblo Amigo which at one time was home to many restaurants, clubs, and shopping, but now it's more like a ghost town with 80-90% of the stores empty. There are a few businesses open but they cater to the locals. The best place within walking distance is a "Ley" supermarket which has good liquor buys. I bought a liter of Kahlua there for less than $10 - WAY less than the "tourist" liquor stores in Tijuana.

I felt very safe in the hotel and in the few blocks around it. I wasn't hassled at all and everyone was friendly. But I didn't venture much further. The next morning it was a short walk back to the border, maybe 10-15 minutes, and the waiting line was ONLY 10 minutes long (vs. 60-90 minutes for cars!)

This is a high quality hotel and they cater to Americans. Everyone speaks English and is very friendly. Although I didn't win anything in the casino, that won't deter me from coming back again.

Room Tip: The higher the floor, the less noise from the casino below.
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  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MichaelMorrison about Hotel Pueblo Amigo Plaza & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Espinoza, General Manager at Hotel Pueblo Amigo Plaza & Casino, responded to this review
25 November 2011
Thank you for your review, we hope it gives others a clear idead of our services and location.
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Yuma, Arizona
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Casino/Hotel”
3 of 5 stars Reviewed 31 October 2011

Not a bad place to stay. I felt safe, and rooms were clean. But maybe a bit expensive for what it is. Valet Parking is nice. Hotel is in a decent area, but driving in Tijuana is a bit crazed. It's not far from the border but complicated unless you know the way. Beware the roundabouts at night. WiFi worked well. I thought the experience was ok, but nothing elegant or high class. Restaurant was ok, but ordering a club sandwich was a mistake. It seemed they dumped a bunch of leftover meat into the sandwich. Though i have no major complaints about the hotel, I don't think I will return. Maybe something else with some character.

  • Stayed September 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask takkotakko about Hotel Pueblo Amigo Plaza & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Pueblo Amigo Plaza & Casino

  • Pueblo Amigo Hotel
  • Pueblo Amigo
  • Pueblo Amigo Tijuana
Address: Via Oriente 9211 | Zona del Rio, Tijuana 22320, Mexico
Price range (per night):* INR2,898 - 7,133

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Hotel Pueblo Amigo Plaza & Casino
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