Excellent hotel and staff. Location is safe and walking distance to the nice mall. The food was excellent. Ate in both resturants and had room service. Only complaint is that the don't exchange currencies

After reading the previous reviews I was concerned about my reservation not been respected I did it thru Expedia and I have to say checking in was fast and trouble free.
The hotel itself its in fair condition but defenetly not to the standards of CAMINO REAL at least with Mexico city.
Parking no problem $15pesos/day which its like $1.25us but no valet available
Room and bath ok, fair.......
Service not bad and not the greatest either, fair......
One thing is for sure I always stay at the Marriot when I have to stay in TJ and this was my
last time exploring others options, Marriot is not even comparable to this hotel altough my visit was trouble free I dont think Im coming back having a Marriot so close.

P.S. No free internet :p ($12 us dlls)

We had problems since we arrived since they couldn't find our pre-paid reservation through hotels.com and wanted to charge me double the price. Thank God I had my Ipad with me so I was able to pull up the information. I have to say this is by far the worse hotel I have stayed in in the past 5 years. Their customer service is a joke, their personel is very rude and you get an attiutude left and right. The rooms are not cleaned thoroughly. We found the bathrooms very dirty and the carpet was so dirty that my childrens socks were so filthy after half an hour. I can assure you they have never ever cleaned their carpets.
Housekeeping is a pain. We asked for extra towels as we had our 2 children with us and after 45 minutes and 3 calls to the front desk my husband had to go out himself and get them. Then the second day we where there, we called housekeeping and confirmed with the lady at the front desk but surely when we came back after 3 hours our room was still a mess. We also had trouble with the parking. You have a lower rate as hotel guest but this was not respected and the people at the exit charged us triple even though we had our documents to show we where guests and when we tried to settle it at the front desk they did not refund our money at all.

I've been at this hotel a few times already. What I used to do is go to the technology room which is 4 crappy computers in the back and reserve on travelocity/expedia. When I went there THIS time they said I couldn't reserve a room because the rooms are all full. What bs. The hotel is dead and empty. They even closed maria bonita and the other lounges. Then I started to raise my voice. Afterwards they told me I had to pay 120 pesos or 10 dollars to use their tech center. Cheap pentium 4 computers with funny keyboards because its mexico. The reception staff was going to pocket the cash, and I ask for a receipt. then they told me they don't give out receipts...Something really fishy here. I've stayed here before and the room are really noisy especially the one facing the statue. You constantly hear sirens for police and fire trucks run by. And the honking cars go on 24 hours. The air conditioning is ancient. Also be careful of their bathtub. Its raised and has glass door. You could easily trip. The bed as well is ancient.

I swear I probably got bed bugs from the beds at this hotel because after staying here my thigh and back started to itch constantly.

Other than that this is a family hotel and built on its name as the premier hotel in mexico. The single rooms are like 2400+ pesos which comes up to about 200 dollars. They are not much better in class than a motel 6 room. The only good advantage is the location. You are right in the midst of plaza rio where shopping, entertainment, and nightlife are.

Nothing good about this hotel...Travelocity has flexible dates for this hotel. Ask to see the manager if one is not available, you have to give them some heat before you get anything honest here.