I was expecting a better experience in this pretigious brand, but I found a lot of bad things.
A list of all my bad experiences:
-15 minutes waiting at the check in. Only one employee working in front desk.
-A nail and hairs in the bed.
-TV and a walking machine weren´t working at the gym. 45 minutes waiting for the remote control.
-I went to the front desk to talk about all the problems and the Manager was in a meeting. I left my telephone number and nobody called me. I also send and email and the didn´t answer.
I understand that a hotel can have problems, but It is not possible that they dont´t have any customer service orientation.
- Camino Real Hotel Tijuana
- Hotel Camino Real Tijuana
- Tijuana Camino Real Hotel
