My husband traveled to thie city on business and I accompanied him. First of all the facility is more a motel than a hotel. The parking lot is next to the rooms and we were bothered by someone constantly beeping his/her car horn after midnight. The air conditioner was very noisy, you could not hear the television ( small and very old)
with the AC on high, therefore we had to lower the fan to hear the TV.
My husband discovered the shower would not drain properly and he was standing in over an inch of water as he tried to get ready for his meeting. I was required to use sandals to shower. It was a good thing they were waterproof. We were informed that we could only partake the complementary continental breakfast if we went to the restaurant between 7 and 9 am, not one minute later. After our long drive we opted for room service and ordered coffee ( Cafe con Leche) and toast. These were brought right away however, we were brought a pot of black coffee and the toast only came with margarine, not butter. by the time we got our milk, our toast was cold; as they would not provide us with new, warm toast.
We reported our problems to management at the front desk but shall never return to this hotel.
- Hacienda Del Rio Tijuana
