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Hotel Lucerna – reviews, photos

3.5 of 5
Paseo de los Heroes 10902 | Zona Rio, Tijuana 22320, Mexico
Hotel amenities
Hotel Lucerna
Hotel Lucerna
Hotel Lucerna
Hotel Lucerna
Hotel Lucerna
Hotel Lucerna
Ranked #8 of 33 hotels in Tijuana
4.0 of 5 stars 58 Reviews
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58 reviews from our community

    Trip type
Traveller rating
    25
    15
    6
    1
    11
Date Rating
Menifee, CA
Senior Contributor
26 reviews 26 reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
“Great value, great location, responsive management.”
4 of 5 stars Reviewed 13 January 2012

Right on the main thoroughfare, 5 minutes from the US border, this refurbished hotel is perfectly located for central Tijuana and is really great value for money.

Pros:
- Private parking ( a 'must' in TJ)
- Very polite, fluent English-speaking staff
- Spacious, tastefully furnished, bedroom, with newly-renovated bathroom
- Very comfortable bed
- Free wi-fi in rooms and throughout hotel
- Beautiful swimming pools (2) and pool/courtyard area
- Dedicated and responsive management
- Room price of US$79 (plus inevitable tax, of course)

Cons:
- No safe in the room
- The central heating/ventilation system in the bedroom seemed to have a mind of its own, and was totally unresponsive to the wall thermostat/controller. Mind you, that could have been because the thermostat/controller looked as if it came out of the Ark. Pity they didn't upgrade this when they renovated everything else in the hotel.
- The food in the 'Acueducto' restaurant on the one night we used it (a Sunday) was not good. When we returned one of the meals, uneaten, the waiter was unable to remove it from the bill. However, by way of recompense, the Duty Manager the next morning did offer us a complimentary breakfast (which unfortunately we were unable to take advantage of as we had an early appointment).
Nevertheless, to my amazement, we received an email from the Hotel Manager the very next day, apologizing profusely for our experience and telling us he was refunding the price of the spoiled dish, as well as the tip!

Overall, a very pleasant, quiet and nicely appointed hotel at a great price. Since we had earlier received glowing reports from our friends about the food at the hotel, I have no doubt that our experience was an isolated occurrence. This is further supported by the excellent, no-nonsense, response of the Hotel Manager, and I have no hesitation in recommending his hotel. We shall definitely return.

Tips of the day:
- Go for a room on the 4th floor of the main building, overlooking the pool. It's a great view and there's no traffic noise.
- If you value your toes, watch out for the brass door-stop in the middle of the bathroom floor; the interior designer was obviously a sadist

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Menifeemonkey about Hotel Lucerna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Tijuana Luxury with English speaking employees!”
5 of 5 stars Reviewed 15 December 2011
2
people found this review helpful

My 3rd medical treatment in Tijuana I decided to try out the Lucerna for recouperation.I was impressed upon the use of English by the employees and believe me this is not common in Tijuana. and I speak no Spanish. The grounds are beautiful. The king size rooms new. I dont think they are even listed on a web site. and the food there is Amazing! it is presented beautifuly and cooked to perfection. It rained this week and by my room was placed a big umbrella for use! and there were many employees when most hotels are understaffed. so I would say for any get away or medical treatment needing not only a good place to stay but one that will spoil you the Lucerna is it ! sometimes you cant bring people with you when your recouperating or want privacy and when you stay at the Lucerna all you need is the Lucerna.

Room Tip: ask for a new King Size in the back of the hotel. it includes a balcony that faces the back so you h...
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  • Stayed December 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask hardworkernhouma about Hotel Lucerna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy, Washington
1 review
2 helpful votes 2 helpful votes
“I was in Mexico for plastic surgery :)”
5 of 5 stars Reviewed 20 November 2011
2
people found this review helpful

This hotel was across the street for the hospital my doctor uses and only a mile from the border. It was clean...sparkling clean....just beautiful and the staff was very friendly. If I come again I will bring my daughter so she can hang out at the beautiful pool area. This place stands out being surrounded by palm trees and a huge fountain is out front. I thought it would be a pretty place for brides to use for their wedding and reception actually, I also ate dinner in the restaurant in the lobby area....the shrimp cocktail and fresh squeezed grapefruit juice was delicious!

Room Tip: the pool is so pretty...being pool side would be nice but the front was nice too with the fountain a...
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  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask suzamarie about Hotel Lucerna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, New Mexico
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Loved everything about it”
5 of 5 stars Reviewed 8 November 2011

My room had a balcony which faced the pool and courtyard area. Beautiful. The courtyard allows for walking inside the safe, gated grounds. The room was very clean, beautifully appointed and had very comfortable beds. The staff was excellent and very attentive. The hotel is convenient to just about everything in TJ. The restaurant was terrific.

Ask for Alonso if you need anything - he is the best!!

Room Tip: Get a room that faces the pool/courtyard.
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  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LW26102 about Hotel Lucerna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaSalle, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Travel to TJ”
5 of 5 stars Reviewed 24 October 2011

Very nice authentic Mexican upperclass business hotel. Beautiful grounds and near many amenities.

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Krrn about Hotel Lucerna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Lucerna

  • Lucerna Hotel Tijuana
  • Hotel Lucerna Tijuana
Address: Paseo de los Heroes 10902 | Zona Rio, Tijuana 22320, Mexico
Price range (per night):* INR4,626 - 5,740

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