Stayed here during a medical trip to Tijuana, Mexico. The dental clinic was on the lobby floor so staying here was quite convenient. The price $76, was incredible too. The place was clean and what a nice place to recover in. The bed was comfortable and the mini bar had been converted to a regular mini fridge. Loved the bathroom and the nice fluffy towels, however NO wash cloths. In addition to the regular hot/cold faucets, appreciated the filtered water faucet. The soap, lotion, shampoo and other toiletries were of a higher quality than most hotels I've visited -- mind you I'm NOT a jet-setter, though, lol. The hotel is "green" so they encourage you to reuse your towels. Ordered room service for two, about $17. The food was tasty. The service personnel were helpful and they spoke English. As we arrived a couple hours early in the morning, they allowed us to check in early. And in addition, because we weren't going to leave until around 5:00, they agreed to let us check out at that time instead of at the regular 12:00 deadline. Now that’s what I call customer service. Yeah, we really liked this place! :)

I read all these bad reviews of the hotel, so I was skeptical.

I booked through their site a weekend rate that included breakfast, I got to the hotel, and see the hi rate on parking, something that i have forgotten to inquire about, but the front desk person on check-in said for guests it was complementary, great.

I got a room in the 20some floor.. not sure if 22-23 but it was hi enough on an iconic bulding in tijuana. i was able to see across the streets, cars, carls jr, starbucks, and the the life going in the city.. but the hotel was extremely quiet. i was surprised that i didn't hear the honking of the cars. a taxi stop is on the street next to the hotel

the pool in the rooftop on the lobby .. i guess that will be 4th floor or so was nice, i didn't get to use the jacuzzi, but the pool was good

the breakfast was made to order pretty much, buffet style, and a couple of ladies making eggs and quesadillas. lovely

no bad experience for me on check-in or check out, no one went to check the mini bar or nothing that i know they just asked if i had anything from the mini bar

of and the rooms have a clean water faucet for drinking water... great, saved some money on bottled water

Something is very seriously wrong with this place Impending bankruptcy maybe? Being run by a drug-cartel gang perhaps?
Sociopathic management? I stayed there over the 4th of July holiday and everything seemed OK. The light was burnt out in the bathroom, the mattress was squishy but ,no big deal. The exterior is impressive and the interior, especially the "mall" was eerie and weird but, no big deal. It is Tijuana Mexico not Tokyo, San Francisco or Toronto after all. At checkout I went through an experience that was purely bizarre. When I checked in a room service guy came in and checked the mini-bar. He counted everything and gave me a receipt to sign verifying the inventory. I didn't use the mini-bar or buy anything and usually never do because the prices are jaw-dropping high. All mini-bars everywhere have high prices. So, when I check out I see a $1.86 charge for a 1 minute local phone call. Fine. Tha'ts normal. Room rate was OK. Tax OK. But then I see a 250 peso mini-bar charge on my bill. Ooops. a simple mistake. I point it out to the desk clerk and, Nope. Nothing we can do about it. He calls someone and has them do another inventory while I was waiting at the desk. After several minutes of explanation and complaint I ask for the manager. I explain that there is a mistake on my bill and I have mini-bar charges
that shouldn't be there. She calls someone and has them do another inventory. I ask her to just tell me what it was that I consumed, ate or drank from the mini-bar that created the $25 charge on my bill. She stared at me an just blinked. No language problem. Just to be sure my business partner said everything I said in Spanish. We got nowhere. The room service guy who did the final check out inventory finally, after I had to demand to see it, showed me and everyone the receipt and it matched exactly the one I kept and signed when I checked it. Everything single item was untouched with nothing gone. I showed the proof to the manager and said "tell me what I bought
from the bar that resulted in these charges". Get this. She sends the room service guy back upstairs to the room and he comes back with six beers and places them on the front desk counter in front of a dozen witnesses. Six brand new unopened cans of beer. She says that these are the beers I drank. The clerks behind the counter were stunned and obvioously embarrassed. My jaw dropped. I said, you send a guy up to a locked room to a locked and inventoried mini-bar to take out six fresh new UNOPENED cans of beer while I am standing here checking out, put the beer on the counter and INSIST that I am being charged because I drank them? Despite being an undisputable fact, repeatedly verified that nothing was missing or used from the mini-bar she refused to correct the mistake. It was clear by now that I was being robbed....not by a maid lifting a few pesos or a waiter adding an unauthorized tip. No. The MANAGER of the hotel, in broad daylight in full view of everyone was insisting that I drank six new full unopened beers. Sure, every place has bad days and makes mistakes but this is completely different. No. It was not a race or language issue or anti-american stuff and I wasn't being a jerk or a lout. who deserved getting ripped. Just pure and simple theft...and there's not a darn thing you can do about it. Cal the police? Ha ha ha. Sue'em? Har har har. Not in Tijuana. I guess they know it too.
Anyway, you have been warned!

I've stayed at this hotel nine times over the past three years including a two night stay on the Club Level. Overall, it is a fair value if you book a room using a AAA, AARP or Grand Rewards rate and pay less than $80. The Grand is not a Five Star hotel with superior service or decor. If you are expecting luxury and consistant quality you will feel ripped off and disappointed. But,
if you are looking for mostly clean, mostly secure and generally
comfortable place to stay at a reasonable price (i.e. <$80) put Grand Hotel on your list of options. A few observations:
1) The Grand Rewards program does not compare favorably
with other frequent guest programs at the Camino Real or Marriott. The only value is the rate discount. The program is poorly managed and the few "perks" advertised are just hype.
2) Tijuana has always been dicey in terms of personal safety, scams. rip-offs and costly dangerous exposure to crime, especially from the so-called "Police" who are nothing more than
crooks in costume with guns. Today, Tijuana IS a very dangerous place, and you need to take serious precautions. The threat to your personal safety is not exaggerated and it is much worse than it was just a few years ago. Violence and robbery in all forms occurs with impunity.
3) The Grand Hotel is poorly managed and service is not consistant. Anticipate and keep your guard up. Front desk staff,
WILL steal and sell your credit card if they see an opportunity. They WILL rack up phoney charges or inflate your charges. Double check everything. Don't expect management to resolve
any problem or "make it right". Do not think they are interested
in retaining you as a customer. But, this bizarre anti-guest, anti-tourist business "shakedown" attitude is pervasive throughout
Tijuana and the Grand Hotel is no exception. You'll get ripped off here as well as anywhere else in the city.
4) The Club Level is nothing more than the top three floors and the chance to pay $30 for about $8 worth of amenities and a small in room safe.
5) Keep a clear perspective. Lower your expectations. By Mexican standards you could do much worse than the Grand. Mexico is rapidly becoming a failed state, corruption is rampant and nothing really works as it should. If you emerge from a visit
unscathed your trip was a wonderful success.