My husband and I as well as friends have stayed at this hotel prior to being robbed and no complaints. However, our last stay was horrible. We (my husband, two friends, and I) stayed in older rooms (rooms facing Rey Sol Hotel). We checked in Friday night and went out that night and got back to the room around 3am. We were not drunk or rowdy to cause attention to ourselves, we were being very cautious of our surrounding (so we thought). My husband and I went to our car to get our tiolet trees (our friends went to the room) and I got a bad feeling from the security guard who seemed really suspicious. He followed us from the parking lot (few buildings away from the motel) all the away to the walkway of the stairs to our room without saying a word and looked mean, but I thought, "He doing his job and making sure that we're guests at the motel". He was a different security from the one that was there when we arrived. Went went to sleep shortly afterwards (around 4:00am). I woke up around 7:30am to use the restroom and noticed that my purse was in the sink missing my wallet with 200.00 and camera was also gone (originally next to our bed), and the bathroom window was broken off (real cheap). I woke up our group and we realized someone came in the room and stole our belongs. Our cell phones that were on on dressers were also stolen as well as my friends' wallet with about 150.00 and green card. Looking out the window from the bathroom, there's a closed alleyway which seems like only personnel can access. There was also a ladder right next to the window. When I called the front desk, they said they would call the police. We waited for half an hour and no one showed up so I went downstairs and we were told that the police wouldn't show up because there was no violence involved and we needed to go to the police station. Before going to the police station, the staff and well as insurance agent went to the scene and they said they thought it was an inside job because no one can access the alleyway. I told them about our suspicion regarding the security guard and they said that he was only there for that evening because their usual security guard called in. Therefore, they simply had a random security guard to fill that night. Oh, they have a camera in the walkway, but supposedly it doesn't have the capacity to record...it's only if someone is viewing it live!We were assured that their insurance would cover our cell phones/camera (not the cash) so long as we provided receipts as well as filed a police report. Everything seemed fine, we were simply glad that we didn't wake up and things could have been violent. The manager went with us to file a police report which we knew nothing would be done, but we wanted to have proof of the robbery since our friend also needed to get across the border. We weren't charged for the stay that night and staff was really nice as though they just wanted us to leave in good terms. However, we were so disappointed that after we complied with receipts our belongs/followed-up several times regarding our claim, we were told 3 months later by the insurance agent that they rejected our claim because they have safes at the front desk (not in the rooms) that we could have used to put our valuables. In other words, even while you are in the room, you're expected to go to the front desk to use a safe in case someone burgalizes you while you're sleeping! I also contacted the hotel management and they said they couldn't do anything about the claim and we needed to deal with agent. They didn't care or even suggest that they they'd take precaution for future reference...perhaps put safes in the rooms or make windows more secure, and/or update camera system. I'm thankful that God was with us and that we weren't hurt while being robbed, but I felt violated that the robbers came into our room, stood over us while we were sleeping since my purse was on the night stand next to my bed as well as other belongs. People hear about people being robbed in Mexico, but no one ever expects to be burgarlized while you're in the room. We were given the run around thereafter and it was beyond infuriating especially that we were frequent guests prior to that incident. It was not about getting money for our belongings, but it was principle...that we were fooled. The ironic thing was that we were robbed while we make this trip to donate kid shoes' in the nearby barrios. We didn't let this incident after spending 4 hours at the police station, we went to donate shoes.