We had credit card guaranteed reservations for two rooms and two nights at the Hotel Mission Santa Isabel--we thought...Since we were late in leaving Phoenix, I called and spoke with the manager on Saturday to explain that we were on our way and would be there between 8-9 pm. When we arrived they had no reservations, no rooms and a very dismissive and arrogant person on the desk. He shuffled some papers on the desk and all but ignored us, then glared at us at which point we turned and left the premises. He actually said that even though I had spoken with Juan Carlos personally twice, I had the wrong hotel and it was just a "coincidence" that the hotel manager's names were the same!
The Hotel Cortez saved the day (and night) and were very sympathetic and helpful.
We are building a home in Ensenada and are traveling there frequently and will continue to do so for the next year or so. We will warn others of the problems with Santa Isabel and recommend the Hotel Cortez highly.
- Mision Santa Isabel Ensenada
- Mision Santa Isabel Hotel
