The Palmetto has the potential to be a lovely little hotel, charming reception and hardworking room staff, nice, large, if a bit dated, rooms, great position, excellent swimming pool, but with only 9 sun beds could have been a bit awkward if hotel had been full, well established gardens and fantastic position on the bay.
But:
•The gardens were overgrown, the grass needed cutting and when gardening was done the grass, branches etc were left for several days to rot on the paths and in the garden area.
•There were always bags of rubbish left around the grounds.
•The bar was shut by 9pm and had no vodka, tonic or wine
•The management was negligible
•The Turkish bath and massage area was no longer functioning and hadn’t been for some time
•One end of the grounds looked like it had been abandoned and all the unwanted garden furniture had been dumped there.
•No mini bar
•The steps into the sea from the floating platform were ALL covered in slime from being in the water, a potential health and safety nightmare.
•The bar staff, although on site, were often hard to find.
•At the front of the restaurant there were several empty, dusty display cabinets which looked most uninviting.
Room Tip: If you travel with Anatolian Sky you will be placed in a room at the back of the hotel overlooking t...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 November 2011
Thank you for your review and for bringing issues regarding our hotel to our attention.Whilst I am pleased that you recognise the excellent location, our helpful and friendly staff, the attractive pool and so on, I wanted to respond on some of the points you have made.
You travelled late in the season when very few guests were staying at the hotel. Hence the number of sun beds at the pool, the bar opening times, the fact that the Turkish bath was closed are all due to the very low numbers at the hotel.
Our position, in tne centre of Selimiye meant that other bars and restaurants are always close by.
As regards the minibar, the rooms are equipped with a refrigerator and our policy is to leave it to our guests to buy what they wish. We therefore do not pre fill the refrigerator. We also offer room service and this is 24 hours a day.
We have noted your other comments which we have acted upon, always trying ensure that we react when matters are brought to out attention. We hope to welcome you back at Palmetto resort in the future and feel confident your next review will be most complimentary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC