This was my second time at this hotel, after a stay there in 2009. we stayed here again in november 2011 for 3 nights
We had the deluxe room on the second floor, which was great! Our room was clean and tidy, as a general observation the rooms could have been more generous in size, but as we were often travelling this was no hassle. The highlight was the big buffet breakfast!
Our first visit back in 2009, it appeared they had much better customer service (hence why we came back the second time). But this time when we arrived back to our hotel every evening, we felt ignored and some staff didn't even greet us, just gave us the keys. We felt some of the staff were apathetic and not engaging in a freindly manner with the customers. A big exception to this is a lady named 'Karen' whom was excellent and compensated for the others. She was excellent and had great customer service. The other staff could learn much from her service and dedication she shows.
Overall great hotel, but customer service from the other reception staff could be much more improved.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC