My husband & I stayed stayed at the resort January/February. The hotel was just what we wanted, quiet location, great facilities, very clean, all with staff that couldn't do enough for you. We were a bit dubious about the walk to the beach after having read some of the previous reviews, but we actually enjoyed the 10 minute walk. Could've done with tuk tuks being more readily available from the hotel in the mornings but that was only because of the heat. They were available to hire for just 40 baht a couple (approx 80p) to take you to the beach from the end of the road.
The hotel rooms had hairdryers, a fridge, tea making facilities with free tea & coffee topped up daily, 2 free bottles of drinking water daily, free body lotion, shampoo/conditioner etc. So no need to weigh your suitcase down & take it yourselves. Breakfast offered a very wide choice from cereal, yogurt, fresh fruit, to all types of bread & croissants to a full cooked English breakfast. There was even salad & Thai food if you're in to that type of thing first thing in the morning!!
We booked through Low Cost Holidays whom we'd never used before. We couldn't fault them at all. We'd ask for a high room looking over the pool & got just we'd asked for (only 3 floors anyway). There wasn't a holiday rep, but to be honest there are so many tourist information places around that this wasn't necessary at all.
The highlight of our holiday was wondering down to the beach & hopping on the long tail boats that took you over to the various different islands (300 baht each return - £6,00). What a great way to travel.
All in all fantastic holiday & can't wait to go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC