At the end of April 09, I booked a 2 night stay at Washingborough Hall in September for a Birthday Gift for my girlfriend, based on the other reviews I had read on Tripadvisor.
While booking this stay I have to admit I have never know such freindly staff, they appear to be going out of their way to ensure that my stay was perfect as I had mentioned that this was a Brithday Present & wanted to keep it a secret. They went as far as calling me twice since I booked to confirm some of the finer details that I had requested as part of the surprise.
Imagine my surprise when I recieved an email the other day telling me my Booking had been cancelled. When I called them they said that they had double booked some rooms due to an error by one of the other receptionists. When I pointed out to her that she had taken the booking, all she said was that she apologised for the error, and suggested using Branston Hall.
It appears to me that the hotel has recieved a booking from someone who has insisted on taking every room for a function (eg a wedding) & with times being tuff for hotels went for the guranteed income & forget other customers who had made arrangements for their stay with them.
I have to say I am still disapointed in not being able to stay here, as the first impressions were excellent & their restaurant appeared to be of a high standard. But as I cannot afford to be let down again will never ever be booking to stay at Washingborough Hall.
Be careful unless you dont mind being messed around.
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