I booked Anakiwa lodge due to the good reviews I had read. Myself and a friend had just finished riding the QCT, were staying one night before returning to Picton in the third week of March 2012. The bed room was clean and spacious, the kitchen and tv lounge facilities more than adequate, though a little unusually located, (separate from the bedroom and bathroom)needed to go outside, down stairs and walk around the back of the house. However it was the owners attitude that was most disappointing (Darrell, we never met his wife). On arrival, after checking in I asked about the frozen meals available. Their website states meals are usually available to March, so we had counted on this after a decent days riding. However, Darrell replied, we have no meals, I have to order them 80 at a time from Wellington and I can't have 80 meals in my freezer throughout the year. He offered us a choice to buy off a list of items such as canned spaghetti, canned sardines. He managed to find one frozen meal, so between the two of us we had this and two cans of spaghetti for dinner.I asked him if the backpacker down the road would have meals and he replied most indignantly, No we are the only ones who have meals, they get their meals from us. The next morning we rode down to the Anakiwa Backpackers to have a look around. A welcoming couple, very homey and wouldn't you know, a variety of different meals available, year round, plus the option to buy ingredients there to make a meal. Anakiwa backpackers source their own meals, not from the Anakiwa lodge.If I returned to Anakiwa, I would definitely stay with Anakiwa backpackers. It wouldnt hurt for the Anakiwa lodge to state on any correspondence re bookings, to advise guests if meals are available at that time or not, due to the fact there are no shops around.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 April 2012
Hi - A little sad to read our first average review in 5 years, but to be honest I did sense we had a problem when you initally phoned to complain about the booking deposit on your credit card.prior to even staying here. I did offer to cancel your booking and refund your deposit - you declined.
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When you arrived expecting meals ( sorry - usually available does not mean guaranteed availability) I knew we had a further problem. Your travelling companion seemed quite happy with other options, it was only you that had the issues.
Yes, we could email other guests re the frozen meal status but we would also need to include the weather, track conditions, kayaking, fishing etc . etc. It is much easier for guests to inquire via email prior to staying re the specific areas that actually concern them.
Anakiwa Backpackers has meals? That is great but to be honest I have never seen or heard about them before now. If you wish to stay with them in future I do feel that would be an excellent solution for both us here and our guests.
I do hope that your travel experience improves in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC