I was nominated to try this hotel for my company, as a large multinational we need to be sure which local hotels we can confidently recommend for senior managers from abroad as well as our UK team members visiting local offices. My visit did not get off to a good start.
The single receptionist was on the phone and did not acknowledge me. Her call was a business one, not a personal one but I still expected an apology for the delay when she finished. This was not forthcoming.
My room was fine, very comfortable and had everything I could want. I did, however, talk to someone who had requested a quiet room and was put next to the lift. The same receptionist had assured her that the lift was the other side of a door (doors right next to a room are almost as bad as a lift) but failed to mention that the lift operated directly behind the bed headboard once through the door and in the room. As the hotel was far from busy I fail to understand why this wasn't addressed without having to get to the stage of a room change - most inefficient.
The restaurant was fine, worryingly quiet rather like the hotel. One young man seemed to have to run the bar and the restaurant so I often had to wait for service in one or the other. He was, however, extremely charming and helpful unlike the receptionist.
Breakfast was first class and the service excellent.
Check out was much easier than check in with three staff on duty in reception. The lady I dealt with was properly trained and clearly knew her job unlike the receptionist on check in the night before. I do feel the hotel should realise how important a receptionist is: allowing the lady with the black eye to be the only customer facing person on their check in was not a good idea. Her attitude and proficiency left a lot to be desired.
Would I recommend the hotel? I couldn't recommend it for use in my own company, just not efficient enough for what could be a very large number of people. For a leisure break it would probably be fine.
Room Tip: INSIST that your room is not near the lifts.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC