I stayed at Makena for a week in January. I came with a couple of friends who were attending a convention in Wailea, and chose the hotel mainly considering the distance to the Grand Wailea hotel and the price. Prices are extortionary in Wailea.
Having visited the other properties and comparing them to Makena Beach and Golf Resort, I actually felt good about my choice. The Vegas-like Wailea hotels are over the top, crowded, and so overdone you would think the beach is just another prop. Makena on the other hand is much more tranquil, natural, and the beach actually looks like a proper nature-made beach.
The thing about Makena is that it could be so much better. The architecture is impressive, the grounds are wonderfull, really well kept, and the inner garden is magnificent. Besides that, the hotels design is fairly below average. There's no ambiance whatsoever, the furniture doesn't match, the huge hall looks terribly void and cold, the lighting is airport like. The recent refurbishment did nothing for it.
Service is hit and miss, and while most of the staffers are polite and smiley, the ensemble comes across as amateur and far too easy going.
The rooms are huge, but to no great effect, as again, they're not properly furnished. There's the quintessentially american wall-to-wall carpeting, wich I found rather horrid, the colonial furniture, and the shabby bathroom, spruced up recently with granite countertops, but leaving the rest unchanged. The bathtub looked especially pathetic. The beds are comfortable enough for one or two nights, but after a week i started having back pain, as the matrasses are rather soft and have the tendency to cave in the middle.
The breakfast is nice enough, though there are a number of crucial items missing, like proper butter or anything resembling ham.
All in all, I think there is a lot to improve in this property, but unfortunately it seems the owners want it to be a poor man's Grand Wailea instead of the stilishly relaxed haven it could very well be. I do recomend the property based on it's tranquility and the beach, bearing in mind that the although the hotel doesn't by any means deliver a luxury experience, it manages to be more agreable than it's Wailea counterparts.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 February 2012
Aloha Reviewer. We thank you for your frank review. We are sorry to hear that our resort has fallen short of your expectations, the Makena Beach & Golf Resort provides a Maui vacation very different from our neighbors up the road as you suggested. The property is not meant to be an ultra luxury hotel but is throwback to an era of Hawaii gone by that concentrates on the natural surrounding and the ease of life that most vacationers seek in a Maui vacation. Our beautification of our rooms provided many upgrades and we are sorry to hear that you did not enjoy them. However, we are glad that overall you felt that the resort provided a good Maui vacation and we urge you to return and give Makena (with all its natural beauty) another try. Warmest Aloha from the Makena Beach & Golf Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC