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Lochinvar Hotel – reviews, photos

3 Main Street, St. John's Town of Dalry DG7 3UP, Scotland
Hotel amenities
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11 reviews from our community

    Trip type
Traveller rating
    4
    1
    3
    1
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Date Rating
Glasgow, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Dreadful”
2 of 5 stars Reviewed 8 November 2011
2
people found this review helpful

Stayed in this hotel a few months back and was shocked by the complete lack of competance from management and staff. The hotel itself is in a beautiful location and reception and general decor were all very nice. Our breakfast was adequate and dinner was edible (though had a far nicer meal in the pub over the road).

Now to the real stuff. We had no shower in the room, and the bath had no hot water. We spoke to management about this and were given no assurances whatsoever that we would ever get hot water. In fact, the manager and his staff were all very rude when we made our complaint and didn't seem to care at all. We entered the bar downstairs one evening and it was like walking into the wild west! Drunken yobs had completely taken over and the owner seemed to be encouraging the behaviour. Not what we were expecting from the website!

Me and my partner had decided not to leave a review about the hotel, given that it's only recently been taken over, but the positive review below prompted me to change my mind. I feel people need to know what the hotel is like if you're not part of a wedding reception/function.

Room Tip: Look elsewhere!
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  • Stayed July 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Stevenbecks about Lochinvar Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
1 review
1 helpful vote 1 helpful vote
“Thanks to the management for provding a fantastic venue and customer service at such short notice.”
5 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

Had a wedding reception here at short notice and the staff couldn't do enough to accomodate us all. Food and service were fantastic. Several of our relatives stayed over night and commented on how clean the rooms are, and how they were impressed with the full scottish breakfast provided in the morning. A traditional style hotel in a small rural village the decor matches perfectly wit it's surroundings. Excellent value for money, cannot believe previous reviews are on the same hotel. Will definately be recommening this hotel to friends and family, and will be visiting again.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Fergus0nFamily about Lochinvar Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Shabby hotel with much improvement needed.”
1 of 5 stars Reviewed 30 July 2011
2
people found this review helpful

Having looked at the hotel website we were thoroughly looking forward to our weekend away at the Lochinvar, from the photos that we saw the hotel looked nice and the prices suggested this also. Unfortunately when we arrived we were taken to a very old fashioned room without a shower in the bathroom. After asking to move rooms we were told that we couldn't but that we could use the communal shower, we were not happy with this as we had booked an en-suite room and booking an en-suite room in 2011 I would really expect a shower to be a basic amenity. We spoke to the management again the next morning, explaining that we were not happy with the room, the curtains in the bathroom would not close properly, a foul smell came out of the bath when the water was going down the plug hole, the carpet was frayed around the edges, behind the furniture hadn't been cleaned and although I could continue this list at length the worst part was the bathroom, it was generally unclean everywhere and as the area around the bath was not tiled there was a thick black line of mould lining the edge of the bath with the wall paper peeling around it.
Although some reviews have said the food was good we did not experience this, the breakfast was very greasy and we had to ask for cutlery and napkins.
After speaking with the owner the most worrying part of this stay was that he thought his rooms were more than suitable for the prices he charges. I wholly disagree with this and having worked in the hospitality industry for many years believe that the current owner of this hotel really needs to assess his ability at running such a place. This hotel is in a beautiful location and with the right ideas about how to run a hotel could do really well. Having since seen rooms at the pub further up the road I know where I would stay if I visited the area again.

Room Tip: Go elsewhere!
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  • Stayed July 2011, travelled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask joannewright1 about Lochinvar Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Senior Contributor
25 reviews 25 reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“open again under new management”
3 of 5 stars Reviewed 25 July 2011

the hotel has been refurbished downstairs and looks a lot better than it used to - which was pretty dire, old fashioned, dull, very time warp. we didn't stay at the hotel, just dined there. have stayed at the hotel before a few years ago, when the rooms were pretty dull and needed a lot of work, and the communal areas were very tired and ininspiring.

Under the new ownership, the food is better but a bit patchy, a meal for 4 of us, 2 out of 4 starters were good, same with the main course. bit inconsistent. they did the more technical dishes better than the simpler ones, which were the ones which were a bit of a let down. maybe will settle down in time and be better overall.

service was fine. the bar and bistro are a big improvement on what was there before as it really did need bringing up to date decor wise.

2 of our party had a meal that they had issues with and two of us found the food fine so hard to judge really.

Stayed July 2011, travelled with family
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Ask louisewhyte about Lochinvar Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
windsor uk
1 review
1 helpful vote 1 helpful vote
“Excellent value- really friendly staff”
4 of 5 stars Reviewed 25 July 2011
1
person found this review helpful

Stayed for four nights while walking in the area. Warm and friendly Hotel, excellent food.
Room was very comfortable and had everything needed. Will definately stay again.

Room Tip: ask for room with view of Galloway Hills
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  • Stayed June 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask wildcat999WindsorUk about Lochinvar Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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