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Reviewed 28 November 2010

My wife and I just returned from Grand Ilse Resort in Great Exuma Bahamas.
The water is beautiful and the weather was excellent. The rooms are fully equipped with top notch kitchen Aide appliances and utensils. Rooms are up to date and the look is new. Only concern is when we requested an Ocean View, we received the view with the boat marina with the ocean in the distant background. After we complained they moved us into another room [which by now was dusk and we could not see] however in the morning we found that we could see the ocean and on our right was a old trailer. So if you look straight you can see the beatiful water, but just don't look to the right. We were dissappointed in this. Ocean front and ocean view are two different things at this resort. We received ocean view. The beach was very quite and at times we did not see any people. Very secluded.
The resort has one place to eat and it can get a bit stale after a few meals. We ate well in our room but wanted a bit of variety in dining out. One night we thought we would try the lobster, since they said it was local and very fresh. Well it came cold and overcooked. A great dissapointment since we are right on the water and seafood should be excellent.
Staff we very freindly and helpful. However we never received our wake up call for 6am for our flight out the morning of our departure.
Overall the rooms were great, staff was friendly, view wcould have been better, food was so so. Would not go back for another trip to this island.

Date of stay: November 2010
  • Trip type: Travelled as a couple
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3  Thank MikeConnolly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 November 2010

Visited Grand Isle Resort in November,2010 to attend my brother's wedding.
When we entered the resort the front desk personnel were extremely helpful and pleasant. The service was excellent and the food was delicious.
Well my wife and I got a huge surprise when we opened the door to our room.
Wow!! what a beautiful sight to behold!! The room was extremely spacious with upscale
and very modern amenities. The kitchen, dining room and family rooms were very well
decorated with rich, lush furniture. The view was breath through the sliding door was breath taking. We were so caught in the ambiance of the room that we took off our shoes and sat in the most comfortable chairs, enjoying the decor and atmosphere.

What a great experience. We will return!!!
Anthony & Clarise McQuay

Date of stay: November 2010
  • Trip type: Travelled as a couple
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2  Thank tonz33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 October 2010

My wife and I arrived at The Grand Isle Resort and Spa in Exuma, Bahamas on 10/4/10, only to discover that due to an incredible miscommunication between my wife and her aunt, who had arranged our honeymoon stay through her company, we had flown to the wrong island. (We were supposed to be in Freeport on the Grand Bahama island, not anywhere in Exuma, much less a five-star resort in Exuma!) At this point in time, my wife and I had already experienced several major travel mishaps, and we still hadn't slept since the night leading up to our wedding, which had occurred on 10/3, the day prior to our arrival in the Bahamas.
Completely exhausted, exasperated, and defeated, my wife burst into tears (and my wife is NOT one who cries easily). I tried to console her, but I was not very effective due to the fact that I was pretty much feeling all of the same emotions that she was at the time. I'm sure we looked out of sorts, and I'm sure that most employees affiliated with other resorts would have offered sincere sympathy and then just sent us on our way.
However, this is not just any resort. The Grand Isle should be extremely proud of the staff that it has put together, because the response that we got that evening may very well have made the difference between our having a good honeymoon vs. one that we would always live to regret.
In the office during our ordeal were Kendra, their receptionist (one of the nicest ladies I've ever been helped by in my entire life - she "counseled" us and joked with us through the entire ordeal), Janice, their head of security, Cecile, their food and beverage supervisor, and a plainly dressed gentleman to whom we had not been introduced. I assumed that he was just another guest at the resort, since he wasn't walking around with a pompous air, like he owned the place. Surprisingly, some quiet words were then exchanged between this gentleman and the staff, and then the receptionist said, "Thanks, Mr. Beasley".
She explained that Mr. Beasley (it turns out he was/is one of the owners of the resort, so he does own the place!) had explained to them that paying to stay the night at their five-star resort may not have exactly been in the honeymoon budget for a couple that had already paid to spend a week at a resort on an entirely different island in the Bahamas, since we were now obviously going to have to buy some new plane tickets as well, if we were to ever reach our original destination. Because it was already evening and there were no more planes leaving until the next day, he knew the easiest thing for this exhausted newlywed couple to do would be just to spend the night in one of their several available rooms (after all, it was still their off-season), and he authorized them to offer us an incredible discount on a room for the night.
Cecile and Kendra worked hard to console us, despite the fact that I'm pretty sure their work day was supposed to be nearing an end. They brought us a complimentary bottle of wine to help us calm our nerves down, and after Cecile discovered that I don't really drink wine, she disappeared again, this time returning with Ann, the resort's head chef, who provided me with a shot of tequila and then both of us with two freshly cooked meals to take back to our room with us. The food had been cooked quickly, so quickly that it seemed like someone had decided to start cooking it somewhere around the same time that we first arrived and my wife had broken into tears. What an amazing group effort to turn the first day of our honeymoon around!
They provided us with a key to our room and a key to our own personal golf cart (one came with our room), and we set off to unpack and eat our delicious meal. In the middle of the meal, there was a knock at our door, and on the other side we found Cecile waiting to hand us a large bag which held a continental breakfast for us to store in our refrigerator so that we could have a nice quiet breakfast as soon as we got up in the morning. I can't think of anything else they could have done to help us turn our day around.
The room (I should say "rooms", as it was more like a small apartment - with a really good hot tub in it!) was BEAUTIFUL! Truthfully, the entire resort was absolutely breathtaking. We loved it so much and we were so appreciative of everything that had been done to help us, that we actually delayed our trip to the correct island by a day, opting to stretch our budget and pay the full price to be able to stay there an extra night.
There is one other person at this resort that I would like to highlight. I never got the correct spelling of her name, so this may not be it, but the resort's massage therapist, Neetza, gave us each a massage during our time there, and she is the best that I have ever experienced by a long shot! In my lifetime, I have probably had at least 30 massages or so, and she blew them all away. My wife and I were so relaxed by the time she was done with us that I just couldn't believe it.
Also, should you find yourself staying at this wonderful resort in Exuma and looking to travel around the island to see what there is to see, you should only contact ONE person: Ken "Dr. K" Nixon, a taxi driver and certified tour guide (his cell phone number is 242-422-7399). Dr. K is not only extremely polite and friendly, but also very knowledgeable about the island. Plus, it is a huge added bonus to get a tour from a man who sounds EXACTLY like Morgan Freeman (no exaggeration - just don't tell him we told you that, ha ha!) Dr. K was very helpful to us on several occasions when we found ourselves in a bind, including helping us out of a situation at the airport that could have easily sabotaged an entire day out of the 3 days that we ended up spending on the island of Exuma (but that is a different story...)
In closing, we did finally make it to our original destination in Grand Bahama, and although this too, was a higher-end resort, I have to say that the staff and the service at The Grand Isle FAR exceeded that of the second resort, and we didn't really have any significant complaints about the second resort either - but as you can see, we only came here to provide details and recommendations for one of the two, so that should tell you something!

Date of stay: October 2010
  • Trip type: Travelled as a couple
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4  Thank ras229
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2010

Pretty remote place, but beautiful. The rooms were very large and clean. Shenell at the front desk was extremely helpful throughout our stay. She answered all our questions with a smile on her face. Kelly was also great. We'd go back in a heartbeat.

Date of stay: September 2010
  • Trip type: Travelled as a couple
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1  Thank eeodim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 September 2010

Our trip in Exuma at Grand Isle Resort was a beautiful experience . The location, the service, the villa and the beach are so incredible and beautiful that we would come back immediatly .it is a really paradise.

Date of stay: August 2010
  • Trip type: Travelled as a couple
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1  Thank Kaka013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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