The island is all one could hope for in terms of beauty and serenity. The cottages and hotel ambiance was perfect until the second day when we experienced an "episode we still find difficult to comprehend". After the first night in our adorable cottage, we left two notes in our room with respect to the "rules of the cottage" left in the laminated book stating that guests were responsible for placing towels in shower stall for replacement towels the following day and beds would be made but linens only changed weekly.
Here are our notes: Dear Guys , Could we have an extra towel for my hair and two more beach towels as the two we have are stiff and wet from using then today at beach. Note 2: Dear Dave and Carol: There was a blood stain on the sheet and some sand in the bed, could we have fresh linens on the bed. Those were the notes folks. Swear to God.
We returned to our room late that afternoon to find a note from the owners asking us to come to the main house to "discuss our problems". We thought that odd. We went to beach. Owner Carol came to beach and asked us to meet them up at her home with David, we said,, there was no problem, a meeting wasn't necessary, we just needed clean towels and sheets...she said there was a problem with a very strange look and we really needed to meet.. and then.... We went to their cottage...they had us sit in the outside porch where they accused us of writing nasty notes, Carol brought out the sheet, wanted to know, exactly where the blood was, when I said I washed it, she said with menace, oh , so you slept in it, and where did the sand come from, do we go to your house and accuse you of having dirty sheets, it was absolutely bizarre!!!!! We stated over and over this was a miscommunication problem, this was not our intent and they were relentless, they would not believe us or drop the issue. IT WAS HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They then said they went over our cottge with a fine tooth comb and we didn't do the dishes correctly, let water drain on the cupboards, didn't flush the toilet, left the door open and probably NEXT would start complaining about bugs in the cottage. At that point, I felt like I was in Bates hotel in Pyscho and left My husband tried to rationalize with irrational people for one more minute to no avail and that was that. We had to stay... no transportation, no phones, didn't think we'd get our money back so we just enjoyed the rest of the islands for the next three days and one other family that came with children. And for the same prices as the Four Seasons, the linens and towels should be of that quality not of a Days INN or at least the respect and service. We definitely know we did not, nor would anyone else deserve to have sponsors of a hotel treat guests in that manner for asking for towels and clean sheets...EVEN if the notes WERE nasty which they were NOT. Again-go to the island and enjoy-we would NEVER stay at that establishment, and the gourmet food is all frozen thawed meat and fish, not fresh. Oh and by the way, so we can now live up to their perception of us- there was a baby scorpion and very ugly spider in the room the next two days, hmmm.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC