This was truly a five star resort. There are 4 sister hotels and a complementary shuttle runs between all of them. The customer service is above and beyond expectation. You won't be disappointed if you choose to stay at one of the Royal hotels.

My family and I stayed at this run down hotel in August as part of a Discovery Cruise break and realised as soon as we stepped into our room that this was the poorest hotel that we have ever stayed in. To say that the rooms were outdated is an understatement, and although they were reasonably clean the bathroom fittings were so old that they looked permanently grubby.There was a clinging, musty smell that pervaded the room and we made sure that we spent as little time there as possible. We would never knowingly choose to stay in a hotel like this and wish to suggest to others contemplating a trip there that you might want to check out what you're getting before you get there, by which time it'll be too late! Beware the concierge also-she is clearly not there to provide any friendly customer service but primarily to sell trips!

This was my second time in Freeport. We stayed at the Xanadu the first go around, it was an all girls trip. The hotel was nice but it was just too far from all the happenings in Port Lucaya. Needless to say, the cab rides will cost you an arm and a leg.
Anyway, this time around I went for my daughters birthday. It would have been a great weekend, accept that someone at the Royal Islander went through my personal belongings and stole all of my cash, that I had allocated specifically for this trip. On top of that, once reported to the receptionist (she was at the time on the phone), she never cared, never hung up the phone, in fact, she turned around and acted as though she did not want to hear of it. After calling the police (which didn't help anyway), the hotel did not bother with providing vouchers for their restaurant, or extending apologies. I received dirty looks, as if I made up this accusation. This left a very bad taste in my mouth. I will never return to Freeport. This was enough for me! Also, the hotel doesn't look like a resort, I guess the people in Freeport would call it that, we would call it Motel 6!

My husband and I just returned from our vacation, and it was fantastic. The Island was wonderful. We enjoyed very much staying at the Royal Islander and are planning to stay again. The people were very friendly. We met some wonderful people from all over. We highly recommend the Bonfire............super fun!!!! and if you go buy a picture from Jay Browne and tell him, his frineds from Germany said HALLO....our vacation was nothing but fun. The Royal I slander is not a 5 star hotel, but it was just right for our needs. The bus will take you to the beach.and it was beautiful...if you make it to Xanadu Beach be sure and buy your necklaces form Mama Cynthia...............Hope you enjoy you stay as much as we did.