Poor service in the restaurant-about 2 hours to get the regular dinner on my table. After my complaint to the information desk, all restaurant staff was informed about my complaint. I have been told that a manager will contact me the following day for follow up-never happened. Friends/relatives/etc came over in the restaurant to get food in the plastic bags. Poor food, different dishes for the same food , same table, etc.
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I agree with most reviewers about cleanliness. The room was very clean and the bed was soft. I had interaction with security when I went in the gym with slippers. I would say it's a great hotel for sleeping only but really there is not much to do in area. I suggest staying in Port Lucaya
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Had A great time their the water was very nice you can see the fish in it
nice place. great food. friendly and accommodating staff. love it.
Just got back from a trip to Freeport.
Stayed at the Western Castaways.
Staff very friendly and helpful. Off the
beach, but a free shuttlebus will take you
there.
Quick taxi service to Port Lucaya.
Would stay there again.
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576 Reviews
455 Reviews
41 Reviews
| Title | Source |
|---|---|
| “Best Western Castaways” | Frommer's |
| “Best Western Castaways” | Fodors.com |
| Title | Source |
|---|---|
| “Best Western Castaways Resort & Suites” | Expedia.com |
