I stayed at this hotel January 5 thru 8, 2012. I am writing to say that though the hotel was decent, it is lacking a lot of amenities that a "great"hotel should have. The first room i stayed in (342) didn't even have flat screen tv's. Free internet should be provided. No stove or stove top. I didn't even have eating utensils in the room. The hotel website advertised a live music on saturday night. There was none. There was suppose to be a dj on friday night. There was none. It was not that much different than a Holiday Inn or any other 3 star hotel, and even some of those offer complimentary breakfast and had better and more updated facilities. I've stayed at the resort on Taino Beach and it was 100 times better. For $250 per night (that's resort fees and taxes included) there is a lot of room for improvement. The rooms are outdated. The furniture was not clean and the floors were not swept. The shower head in room 342 was disgusting. I would neither stay again or recommend this hotel to anyone else. I travel frequently to freeport and though this is one of the most expensive hotels it was by far not the best. The whole experience was far less that what i expected.

The state rooms are very nice. The buffet breakfast is very dissapointing and very expensive. In fact due to a reservation issue with how old a child is I was short changed an included breakfast that management refused to budge on. There are no activities and this hotel and you need to use a public beach with is not very good. Close proximity to the Luyacan market place is a plus.

The suite room at Pelican Bay was gorgeous and extremely comfortable. The designers made really unique and tasteful choices for the space, including the furniture and fixtures, the view from the balcony was awesome, the housekeeping was immaculate, and the desk staff were very courteous. The biggest drawback of this hotel was the breakfast service, which was sparse, inadequate and undependable. Items in the buffet would run out and not be replaced for an hour or more, even after a request was made, and some days ordinary items like jam and fruit wouldn't be there at all. We had the feeling that the hotel was trying to control costs by adding fresh food to the breakfast buffet only very slowly, which left a bad taste in our mouths--no pun intended.

Just returned from a wonderful trip to Lucaya. Our stay at Pelican Bay started out just ok, but got much better. We originally booked a standard room. I knew from other reviews that it would just be basic, but figured it was ok since we probably wouldn't spend a ton of time in the room itself anyhow. Plus, I'm usually not too picky and not a complainer. When we got there, the standard room was pretty much what I was expecting - slightly worse. I was ok with it, but to be honest, pretty disappointed, even though I knew what I was getting into. The room was clean, but it was really outdated and small and not super comfortable (bathroom was tiny, shower/bath looked univiting, 1 wicker chair to sit in, air conditioner was super loud). It reminded me of a Super 8. I decided to see about upgrading to the Waterside State room. It was pretty inexpensive (well worth it!) and almost like a totally different resort. It had beautiful furniture, a nice spacious bathroom, separate bedroom, a great balcony with wonderful view, etc. So we only stayed in the standard room one night and spent the remaining 3 nights in the Suite. I was so happy we changed rooms. I would definitely recommend this to others who are on the fence. The rest of the resort itself was lovely. 3 pools (although all were freezing cold), a great restaurant and bar, nice people at the front desk and the water taxi to Taino beach was great. Super easy and convenient and the beach over there was beautiful. The Neptune pool was nice in the morning because it got sun. It was supposedly heated, but felt freezing like the other pools to me. It had a nice swim up bar, but the bar was closed up. Too bad. Probably the best thing about this resort is the location. You can walk to everything in the Marketplace in minutes. I would go back to this place in a minute and will recommend it to others.