I attended a conference at the Atlantis in November and was appalled by the lack of communication between the "Group Bookings" department and the front desk at the hotel. I pre-paid for 14 hotel rooms and arrived at the hotel armed with confirmation numbers, proof of payment, even email chains to ensure the check-in process would go smoothly for my colleagues. The front desk staff had no record the rooms had been pre-paid, so each and every time someone checked in, I was paged and had to speak to the manager to re-explain the entire situation. This was terribly embarrassing for me as I was responsible for the logistics for everyone's travel at my company, most of whom were high ranking staff.

Moreover, a colleague of mine slipped and fell on the slick tile floor outside one of the conference rooms. They could see her knee was injured so the nurse insisted she go to the emergency room for an ex-ray on her knee for "insurance purposes". Upon our return from a four hour journey the ER, nobody wanted to come talk to her to follow-up/apologize/explain to her the reimbursement process for her medical costs. After waiting in the lobby for close to an hour, a manager finally came to talk to us. It has been two months and we have yet to receive a follow-up from Management. I would never go here again.

This is spectacular resort!! The staff are incredibly friendly and honest- I left my phone on the table and next morning it was at the concierge. Not so at the Hilton in Montego Bay - my BB was stolen by someone who works there!!!
I agree that food and drink prices are high, however there are options. There is liquor store in the mall opposite Comfort Suites that sells alcohol for about the about the same price as the duty free. They also have soft drinks and cold beers!! Quiznos does excellent subs and a breakfast one and a coffee will set you back about $6.00. The Pizza place on the Marina does a slice of Spicy Bahamian pizza for about $7.50 and is pretty good value considering where it is. They also have wonderful hot flaming heaters along the marina on cold evenings.
The entertainment is really centered around the slides and the aquariums by day and the casino by night. It is definitely not for those on a budget- the rooms are great value and most have a fridge but it is difficult to enjoy if you cannot afford to eat or drink. Having said that the boat trip to Nassau is fun and there are plenty of places to eat and drink there. The Straw Market is not the best place to shop - I am a great fan of Banana Bay, the Bob Marley shop and the jewellery shops in the same alley /arcade. Lorene's down in old Nassau has some great stuff too. The walk across the bridge is very pleasant as are the little rum shops selling conch!! They serve conch salad, conch cakes, frizzled conch, fried conch and conch every way possible. And don't forget Arawak Key on a Friday night for local food!!
The best musical entertainment has to be at the Wyndham nightly - you must hear Wilfred Mullings and the band playing in the disco overlooking the Casino!!
All in all The Atlantis is a great hotel!!

The Beach Tower was great. Except for the water park it was in the middle of everything. Staff was great and the room was pretty good. However, there are crowds everywhere. I have never seen so many people in one place. And the cost of food is ridiculous. Be prepared to hemorrhage money. Glad we visited once, but once was enough.

We booked the Beach tower but were upgrades to the Coral tower. This is our second time with boys ages 7 and 9 and three adults. We pre-purchased a meal plan which i would recommend as food is extremely costly unless you want to eat pizza and deli the whole time. I cannot say enough about the pleasant attitudes and demeanor of all the employees. Our room was not as nice as last time but I am sure if we had asked to be moved they would have but with five people unpacked out laziness prevailed and we put up with an answering machine that wouldn't stop blinking and no fan in the bathroom. Virgils restaurant was our least favorite and we would not return to it ever. The food was cold and under cooked but again the waitstaff were soo nice. There were tons of pools and activities for the kids (both for a fee and no fee) My boys liked the Life Size games of Candyland and Jenga. I like the Scrabble game :) There is something for everyone. It is expensive but if you can afford it and not worry about it then you will have a great time.