I attended a conference at the Atlantis in November and was appalled by the lack of communication between the "Group Bookings" department and the front desk at the hotel. I pre-paid for 14 hotel rooms and arrived at the hotel armed with confirmation numbers, proof of payment, even email chains to ensure the check-in process would go smoothly for my colleagues. The front desk staff had no record the rooms had been pre-paid, so each and every time someone checked in, I was paged and had to speak to the manager to re-explain the entire situation. This was terribly embarrassing for me as I was responsible for the logistics for everyone's travel at my company, most of whom were high ranking staff.
Moreover, a colleague of mine slipped and fell on the slick tile floor outside one of the conference rooms. They could see her knee was injured so the nurse insisted she go to the emergency room for an ex-ray on her knee for "insurance purposes". Upon our return from a four hour journey the ER, nobody wanted to come talk to her to follow-up/apologize/explain to her the reimbursement process for her medical costs. After waiting in the lobby for close to an hour, a manager finally came to talk to us. It has been two months and we have yet to receive a follow-up from Management. I would never go here again.
- Atlantis Paradise Island
- Atlantis Resort
- Atlantis Resort Bahamas
- Beach Hotel At Atlantis
- Atlantis Paradise Island Bahamas
- Beach Hotel Paradise Island
- Atlantis Hotel Paradise Island
- Atlantis Paradise Island Beach Tower
- Atlantis Paradise Island Hotel
- Atlantis Island Resort
