We have a time share , so it was our 5th year at that property. It started nicely and went down the hill every year. We always going at Christmas time, so we can compare "apples to apples":
1. Main entrance was closed DAILY. The ONLY entrance was now through the stinky-sigarette-tobacco- casino.
2. Cleaning service- rooms were not done until about 4-5 pm ( DAILY!).
3. There are no microwaves in the rooms and refridgerator was the size of the microwave.
4. The nice pool my kids used to enjoy - is now cold, dirty and un-cared for ( had been for the last 2 years).
5. Jacuzzi - is DIRTY and barely warm ( it was closed every other day for repairs, but no difference was noticed).
6. The beach area is given for rent to local junk-vendors, who keeps following you around begging to make a sale ( fake designer purses, scarves and jewerly).
7. I have not seen a single life-guard on duty for 14 days of our stay there.
8. There are used to be a lot of people (at Christmas time at least)- and now -just a few bargain travelers. Originally there were 4 towers- two are completely abandoned now (multiple missing balcony doors and windows :-( )
9. Hungry homeless cats walking all over the property after the dusk and early in the morning.
10. Buffet is TERRIBLE and food is DISCUSTING ! And it is expensive !!!
11. Their "fitness center" - ( is used to be oceanfront and pretty nice in one of the abandoned towers)- is now pathetic 4 trademills along the public hallway. That is it!!!!
13. The Casino: don't get me started! Small, dark, stinky... There is a little coffee station with a sign:
" DO NOT TOUCH! Drinks are NOT complimentary!"
14. There are 4 public computers available. I am not even going to go into the waiting line there over the teenagers on Facebooks for hours at a time. There was ABSOLUTELY nothing else for kids to do in this hotel!
15. The ice-cream shop was closed for 10 days out of our 14 day stay.
But duty-free alcoholic beverages store was always open. By the way, it had been moved from its original much bigger area into little "closet" space.
16. We did spent ALL our time in Sheraton Hotel, as at least one of their 3 pools was warm enough for my kids to enjoy. One of their 2 jacuzzies was actually hot ( so it was always over-packed with people from THEIR and OUR hotel).
Their pool entertainment and arts and crafts activities for kids were AT LEAST something. They had inflatables on the beach for kids to enjoy.
The movie on a Christmas eve was the SAME movie for the past 5 years !!!! The SAME !!!
Room Tip: we had a room on 11-th floor of the Hibiscus Tower. The ocean-partial view was nice ( the other view...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC